2012 - 2015 Strategic Plan Objectives

Public Art at Warr Acres

Select a piece of public art for the Warr Acres Library that reflects the community and is inviting as your enter the Library.

Volunteer Measuring Stick Survey Administered and focus begins for 2013

The Volunteer Measuring Stick Survey will be sent to all currently active volunteers to measure their level of engagement and fulfillment through their experience with the library system. Staff will be coached by the volunteer coordinator throughout the year to improve in each of the 12 areas the questions address.

Create Summer Volunteer Video Training Scenarios

Training videos available on the web will be produced and made available for staff and teen volunteers to view prior to summer at the library. In addition to the information that needs to be conveyed through each customer interaction, each scenario will incorporate specific expectations of behavior that should be present. This tool will enable staff who supervise summer volunteers to have a point of reference for successful interactions and enhance the customer experience.

Programming

Will offer in FY 13-14:

• 12 Play and Story Times (for ages—18 month-4 years);
• 14 Story and Craft Times (for ages—3-6 years);
• 6 Evening Story Times (for ages—3-8 years);
• 2 series of 4 “1-2-3 Play with Me” Workshops (a.k.a. Family Place);
• 8 programs for elementary school-aged children;
• 4 workshops of “Music with Susan”.

In addition, Outreach will provide for a Spring Break program and 8 Neighborhood Arts Program presentations in the summer.

Staff Development

• Provide ongoing training of staff as it comes available on current equipment, tools and procedures.
• Ask all staff to request training as needed.
• Arrange for the staff member to have time to attend the training.
• Arrange in house training where possible.
• Encourage staff members who want to increase their formal training outside of library hours to do so.
• Add a training component into departmental meetings where staff members can share an article, a book review; a “best practice tip;” or another tool.

Atmosphere of Hospitality

• Arrange public computer area and update furnishings.
• Focus in-house training on providing exemplary customer service.

Celebrate BI's history

Provide activities to celebrate Belle Isle’s 50th anniversary in late September 2013.

Implement help.metrolibrary.org

Planning Services will develop and unveil a new customer support platform to help address commonly asked questions about our library system and address eMedia questions.

Have trained staff to help customers use the resources effectively.

• The reference staff will continue to assist all ages in their needs when using the public internet to find the resources they are seeking.
• Upgrade one Public Computer Specialist position to full time when opening occurs.

Author Night

Partnered with Permabound to host an author reception at the DN library as part of the Encyclomedia conference in downtown OKC. Random House and Penguin provided two authors who spoke to the attendees and signed books. The event was well attended and provided a great new contact for DN, showcasing us as a strategically successful place for events of this type.

Community Involvement

Staff members will maintain strategic relationships with local organizations to improve the local awareness of the economic and informational value of the library in the community.

Library Resource Awareness

Fliers and other materials will be made available to library customers so that they are aware of library resources.

target specific customer needs

The demographics of this community is changing and creating a greater need to make a deliberate plan to address the needs of these individuals so close to our library facility.

Promote Electronic Resources

The Bethany Library will have one or more workshops for library customers which will include information on particular resources available on online resources such as e-Media and the databases accessible on the library
system’s website www.metrolibrary.org.

Titles provided of interest to community

Continue to communicate with Selection on titles of interest to our community.

Access to Civic, Cultural and Community Enrichment

• Provide programs centered on the theme of “The Educations and Culture Place.”
• Continue the Mad Scientist series.
• Support community efforts by featuring work of local artisans and nonprofit groups designed to appeal to a large audience in the library lobby display area.
• Honor Oklahoma culture through programs and traveling exhibits from Oklahoma museums and historical centers.

Using Service Principles

Staff at the Capitol Hill Library is dedicated to ensuring our visitors feel welcomed from the moment they walk in the door to the moment they leave.

• 1/13: Our reserve self-pickup station becomes fully operational. Staff members walk customers through the new process, demonstrating use of the self check-out computer as well.

Self pickup and self checkout of reserves

Provided space on the public service floor so customers can pickup their reserves and checkout without waiting in line.

Customer seating

To make the library a more comfortable place, a budget request for new adult seating will be included in the FY ’12-13 budget. Several of the current chairs have broken and the seven year warranty is long past

Shelving inventory reduction

Shelving that will not be needed for the Almonte Library collection will be removed and the space will be opened up and new furniture will be provided for reading and using wireless access for this community to enjoy by January 2013.

Benches outside front entrance of Almonte Library

The Almonte Library will install two new benches to place on both sides of the front entrance for customers to have a seat while waiting for rides or an inviting and comfortable resting place while waiting for the library to open.

Inviting Lounge Chairs for Almonte Library

The Almonte Library will provide comfortable lounge chairs for customers to enjoy while visiting the library.

Open Houses

Northwest staff will increase community awareness of programs and services offered at the Northwest Library through quarterly open houses.

Personalized Readers' Advisory

Northwest staff will offer personalized readers’ advisory services to customers upon request.

Community Outreach

Northwest staff will increase community awareness of programs and services offered at the Northwest Library through community outreach, posters and other signage, one-on-one customer interactions, and information provided during tours

Projecting a Professional Appearance on Library Grounds

Project a professional experience while working in all libraries by maintenance staff and couriers wearing clean, easily identifiable uniforms for easy customer recognition.

Study Rooms

The Downtown Library has 5 study rooms that are used extensively by library customers. Throughout each day customers come to the 2nd floor of the library and request rooms for private study or small group meetings.

This is a very popular service that the library offers to our customers.

PlayAway Views Etc.

The Downtown Library highlighted our new Playaway Views during a recent visit by Positive Tomorrows, a local organization that reaches out to disadvantaged youth. They were impressed with the collection, and many of the items in the collection have checked out as a result. In addition, the library has offered tours to numerous schools throughout the year. During the tours, we highlight the Oklahoma Collection, the Holacaust collection, and our microfilm/fiche collection, along with the many other items available to preserve information and history.

Managerial and Leadership Staff Training

The library system continues its membership in the Central Oklahoma Municipal Alliance with Strategic Government Resources. Participation includes free attendance for our employees in monthly training sessions (2 per month) on a variety of managerial and leadership development topics.

STEM Enhancements to Children's Programs

The theme for the upcoming summer reading program for children is Fizz, Boom, Read. We have asked Science Museum Oklahoma to develop a "Science Storytime" workshop to be presented at the spring Children's Services Retreat in April. This training will teach children's programmers how to use children's literature, non-fiction materials, simple demostrations, and hands-on activities to enhance their existing programs in the areas of Science, Technology, Engineering, and Mathematics (STEM).

New Building

Staff will help ensure a welcoming experience for future customers while we assist in the planning stages for a new building, and will also be involved in gathering data and compiling wish lists to help in the design of a new space.

Annual Funds Letter Shared on Facebook

The 2013 Library Endowment Trust letter was sent out to potential donors. The focus was on a the "Children Reading to Dogs" program featuring Joy Lauffenburger and her dog, Goldie. A recipient liked the letter so much they shared it on our facebook page and with their friends.

Encouraging a Love for Science

In October, the Village Library offered a four part Science Sleuth Series for Teens. With the help of the Friends of the Village Library, we were able to offer a program every Wednesday evening. Mad Science, the OKC Astronomy Club and the Science Museum made this a really fun month; touching on an array of different science topics intriguing to teens.

Furnish Meeting Rooms with tables and chairs

Provide new tables and chairs with safety table toters and chair dollies for staff to move furnitures for room set ups with out injury.

Ensure a Welcoming Experience

Del City staff will engage in a Customer Education campaign that explains the services offered by the Metropolitan Library System, including the creation of a New Customer Packet that will be given when customers sign up for a library card.

Access Video on Demand Available

MLS added a subscription to AVOD (Access Video on Demand), which allows our customers to watch and use videos for educational purposes (and for fun). The beauty part is that our subscription pays for public performance rights, allwoing the video to be shown to a class. There's an article in the May 2013 info magazine that helped us spread the word.

Rae Carson Author Visit

Popular YA fantasy novelist Rae Carson visited five MLS libraries in March 2013 to meet her fans and chat about her life and her writing. It's nice to remind readers that books don't exist soley as artifacts, but are the results of humans interacting with their surroundings (even in a fantastical way).

Sarah Lee Guthrie & Family: Go Wagaloo

Woody Guthrie is an OK icon and MLS was pleased to invite his granddaughter, who is also a singer/songwriter, to visit 11 of our libraries. Sarah Lee brought her family with her and they performed music from their album, "Go Wagaloo." Some of the songs were written by Woody, providing a link with the state's past.

National Library Card Sign-Up Month

We encouraged everyone through an article in info magazine to make sure their library card was up to date, and even how to get one if they didn't have one already. The article talked about the savings available to card users and quoted several celebrities (is Albert Einstein a celebrity?) about how great libraries are.

Teen Filmmaking Competition and Festival

It's hard to believe but 2013 saw the 6th edition of Downtown Library's "I Can't Believe I Shot That" filmmaking contest for teens. Conceived and hosted by Kimberly Edwards, the event attracts kids in grades 6-12 to compete for prizes and bragging rights.

Swingin' and Singin' in Deep Deuce

Our 2013 Black History Month celebration brought the glory days of Deep Deuce back to life through the talents of the Rhythmically Speaking theater troupe and the musical pleasures of Adam and Kizzie Ledbetter. The Ledbetters, both born in OK City, have honed their songwriting and performance skills in concerts all over the world and we were pleased to have them here to help us remind customers that Deep Deuce was once the home of great jazz.

2nd Annual Crowns Tea

There is a rich tradition in the African-American community of ladies wearing their fanciest hats (crowns) to church, and Midwest City Library recognized that tradion by inviting customers to a tea (music, drinks, hors d'oeuvres), and the wearing of church hats was encouraged. This event was an unusual way to celebrate National Black History Month.

Prepare: Respect Service & Safety at Work

Continued training for all staff on how to safely handle disruptive individuals in the workplace. This four-hour interactive training session prepares staff members to identify agitated individual and techniques to de-esculate their behavior. The MLS Rules of Conduct provides the guidlines for behavior related issues.

Young Adult Development Training

Staff training on the physical and psychological developments of young adults. The goal of this training is to help staff members prepare for and conduct young adult services and events in our library locations and outreach events as to meet the needs of our young adult customers.

Circulation Fundamental Training

Continued staff training on the fundamental processes and procedures related to the circulation functions within our library system.

Emotional Intelligence Training

Staff training aimed at assisting individuals in establishing a greater awareness of personal and interpersonal emotional strengths and weaknesses for the purpose of developming more effective leadership skills and enhancing their ability to generate positive responses to workplace challenges.

Security Services

We work to create safe and welcoming places and choosing the right security officer requires a balance of customer service and safety.

Books Come Alive Through Tours

Through Outreach Service's system-wide cultural tours, information found in books, CD's, and DVD's are presented live in the library. This year we celebrated Hispanic Heritage in September of 2013. Ballet Flamenco Espanol Folklorico Dance Company presented the Flamenco dance as it began in Spain and traveled to South America and Mexico. In October we presented Cimarron Opera's A Grimm Affair from the familiar Grimm's fairytales. Melody of China presented Chinese culture through ancient instruments, stories, and songs. These people grew up in China during the time of Chairman Mao.

Rules of Conduct Violation Module

Web Services created an online Rules of Conduct violation module to help streamline the Rules of Conduct form and provide a centralized database for all ROC violations.

Library Value Calculator

Created for our customers and as a website highlight to help our customers see the value their library plays in their life. Customers can enter in the number of items or times they use a particular service, material or program and the calculator will configure the value their library card saved them. http://www.metrolibrary.org/mls/calculator.htm

Find, Evaluate & Use Information

By building relationships across library systems, MLS is able to evaluate tactics that peer libraries are using and evaluate whether they would be a good fit for MLS. In November, Diane attended the Pioneer Library System's new library opening and the unveiling of their 24 hour library vending system.

Satisfy Curiosity

In November, Joy Lauffenberger, a volunteer with the "Reading to Dogs" program attended the Library Endowment Trust meeting and spoke about her experience with autism and why the library was a place of comfort for her.

Find, Evaluate & Use Information

MLS Executive Director, Donna Morris, and DVS Director, Diane Sarantakos, both serve on the Oklahoma Library Association's Legislative Committee. The committee works to"coordinate OLA's legislative involvement, promptly communicate with the officers and membership about state or federal legislation concerning Oklahoma libraries, and encourage understanding and involvement of members in the legislative process."

Staff Development

Managers of Library Operations will attend at least two job related/professional level training per year.

Managers of Library Operations will discuss a variety of relevant topics on management and leadership using John Maxwell's "Power Lunch & Learn" series as the primary resource.

A Forum to enhance the growth and development of Assistant Managers of Library Operations will be held at least 3 times each year.

Strategic Plan Implementation Team

Deputy Executive Director/Library Operations will establish a team to develop an implementation plan to ensure staff understand and work toward the goals of the strategic plan.

New Almonte Library

The library system will improve this space for our customers, renovating the space after the well worn use of this store front to house the Southern Oaks library during their building renovations.

Expand Resource Displays at Programs

Customers will be connected to both physical resources and online resources while attending programs.

Provide new shelving for DVDs

New shelving will allow customers to more easily browse our Feature Film on DVD collection.

Host GED and Adult Education classes

Have adult educatuon classes to fill the need of GED classes and literacy classes.

Almonte librarians will use information gathered from customers to identify "holes" in the collection and use collection plans to communicate to MSL for collection development.

Librarians have noticed "holes" in Almonte collection, created naturally by having limited information about this community, on which to build the start up collection. They will collect information on these topcis and determine by the depth of need for the Almonte Library community.

provide Wellness classes

In partnership with the Oklahoma City/County Health Departemtn, host a 12 week Wellness course for our customers.

Provide Technology Training to all Generations in our Community

Customers have access to free one-on-one computer training/tutoring. Our public computer specialist provides basic computing knowledge by appointment. Staff take time during these trainings to explain the many online offerings that the MLS provides. This service is frequently utilized in the Village community.

Offer access to civic, cultural and community enrichment

• Support community efforts by featuring work of local artisans and nonprofit groups designed to appeal to a large audience in the library lobby display area.
• Honor Oklahoma culture through programs and traveling exhibits from Oklahoma museums and historical centers.

Staff Development / Empowerment - Competence

The extension specialist position requires a diverse skill set because they are generalist who do a little bit of everything (as opposed to more the more defined roles in the larger MLS locations). Because they do so much (customer service, circulation, reference, administration, programming, outreach, janitorial, etc.), we're working to ensure the highest level of competence in each area. That involves specialized training and creating support networks both inside and outside their workgroup.

Staff Development - Competence

The extension specialist position requires a diverse skill set because they are generalist who do a little bit of everything (as opposed to more the more defined roles in the larger MLS locations). Because they do so much (customer service, circulation, reference, administration, programming, outreach, janitorial, etc.), we're working to ensure the highest level of competence in each area. That involves specialized training and creating support networks both inside and outside their workgroup.

Training to ensure knowledge, skills and abilities

1. All Northwest Library staff will attend or participate in at least one job-related training
session per year.

2. Circulation staff will each attend at least one Circulation Forum.

3. Librarians and associate librarians will attend at least one professional-level training
session and one Connect Librarian Forum throughout the year.

Collaborate with & Support Local Community Entities

Librarians coordinated two visits with Heritage Hall School.  Preschoolers visited the Village Library and enjoyed a tour and Thanksgiving themed storytime.   

Make plan to meet online needs of Almonte customers

Visit with librarians and public computer specialist about what the needs are for Almonte library and how to develop a plan to meet their needs.

Providing Excellent Customer Service

Staff is dedicated to ensuring our visitors feel welcomed from the moment they walk in the door to the moment they leave.

New Loveseat sofa for Staff Lounge

Purchase a new loveseat sofa for staff lounge to give staff a welcoming place to lounge during required breaks.

Mother Goose on the Loose

Lap-Sit programs for ages 6 to 36 months.
Encourage children's development while
having fun with their parent or guardian.

To better utilize workroom space

Rearrange the workroom to eliminate one floor shelving unit so that two real desks can be purchased to replace the current partition/tabletop/cart units and add another staff computer. This should improve the staff's ability to do collection maintenance, programming. Budget requests will be included in the 2014-15 budget.

Bethany Library Rocket Academy for grades 6-8.

On May 17th, the Bethany Library will continue its Innovation Plan
which emphasizes scientific principles by providing an opportunity for participants
aged 10-14 years of age to build their own model rockets and launch them on the same day.
The workshop gives youth an enriching hands-on experience that could inspire their pursuing
science as a career.

Paper Roses for a Spring Wreath Class

Adults will create wreaths covered in paper roses
of their own making. Learn to make the roses
and attach to a wreath form.

Improve skills

Staff will give friendly service and will take advantage of training opportunities to improve their service skills.
Staff are attending the Principles of Wow! Workshop and sharing their experiences with Bethany staff members.

Replace unstable nonfiction shelving

To improve the safety of staff and customers, new shelving will be purchased to replace the unstable nonfiction shelving during FY 13-14.

Purchase a new desk for Manager's office

Purchase a new desk to provide a space where the manager can work to learn and maintain an up-to-date knowledge, to assist external and internal customers alike.

Adult services plan

By the end of March 2013 we will develop a plan for adults services to provide job and career development programs from learning to write resumes to how to prepare for interviews, as wells as book clubs and free tax assistance.

OU Library School Students tour the DN Library

Students from the University of Oklahoma School of Library and Information Studies toured the Downtown Library. The advisors wanted the group to learn about the Downtown Library, the challenges and opportunities of working in a public library, and make professional connections with the staff. MLO Julie Ballou led the tour of the library and Oklahoma Collection Coordinator Buddy Johnson gave them a tour of the Oklahoma Room. Comments from the group were that they enjoyed the tour and that it was a great learning experience.

Downtown staff attend John Rex Elementary Parents Night

As the Downtown Library serves as the school library for the new charter school John Rex Elementary, two library staff members attended their open house parents night. Librarian Jessica Gonzalez talked to parents and teachers sharing information about MLS and the Downtown Library. Circulation clerk Jessica Morris issued approximately 60 new library cards.

Oklahoma City's 125 Birthday Celebration

Oklahoma City celebrated the 125th anniversary of the Land Run with a wide range of festivities in the Downtown area. Oklahoma Collection Coordinator Buddy Johnson served as a historical consultant on the planning committee. He also volunteered to provide tours of Oklahoma City's historic Municipal Building and appeared as a guest on Mayor Mick Cornett's television show discussing the history of the city describing the historical materials available at the library for further research.

Presentation at John Rex Elementary Teacher Training Day

Librarian, Jessica Gonzalez, provided an overview of the services that the Downtown Library is able to offer to John Rex teachers, parents, and students. Jessica expressed how excited all Downtown staff are to see students on a weekly basis starting in the fall. Jessica especially encouraged teachers to let her know about upcoming projects so that she can build special displays catered to students and parents. She also let teachers know that DN librarians can pull materials in advance for teachers to pick up at their convenience.

John Rex Elementary School—Downtown Library Orientations and Tours

Librarians, Jessica Gonzalez and Lisa Bradley, provided John Rex students, teachers, and parent volunteers with a basic orientation of the Downtown Library and tours of the Children’s area. Throughout the month of September, fourteen classes (pre-k to 2nd grade) met Downtown staff members and learned about library etiquette, materials, and services.

Positive Tomorrows After-School Programming

Positive Tomorrows' Support Assistant & Extracurricular Activities Program Coordinator, Teri Barkus, reached out to Jessica Gonzalez, Librarian, to see about the possibility of having students visit the DN Library after school for various enrichment programs. Jessica welcomed the idea and created a schedule for grades K-5 that includes a rotation of the following programs: Art in the Afternoon, Board Games, Children Reading to Dogs, and LEGO Club. The majority of these programs encourage open play and all are focused on helping children build their social and fine motor skills.

Edgemere Elementary Open House

The DN Library was invited to attend Edgemere Elementary’s open house event for the 2014-2015 school year. Librarian, Jessica Gonzalez, attended the event and presented information about the DN Library and Metropolitan Library System to families and children. Jessica encouraged families to visit any Metro location to sign-up for a library card and take advantage of the great services offered system wide.

Scratch Lessons with Positive Tomorrows

Librarian, Jessica Gonzalez, led Scratch (scratch.mit.edu) lessons in the Downtown Computer Lab for 3rd-5th graders attending Positive Tomorrows. Scratch.mit.edu is a free website where children and teens can learn to program their own interactive stories, games, and animations. These creations can then be shared with others in an online community. Scratch is a project of the Lifelong Kindergarten Group at the MIT Media Lab. By creating programs through Scratch students have the opportunity to learn to think creatively, reason systematically, and work collaboratively.

Providing Excellent Customer Service

All staff ensure our customers feel welcome from the moment they enter the library and throughour their visit.

• 6/14: Staff training: SignUp
• 7/14 and 8/14: Staff training: CarlX and TLC
• 8/14: Staff training: Envisionware
• 10/14: Staff training: Branching Out: Providing Quality Genealogy Services

Ensure a Welcoming Experience

• Replace worn furniture
  • Colorful lounge chairs - some with tablet arms for laptop use - were purchased in FY13 and located throughout the adult side of the library, replacing tattered, dirty chairs
  • New child-sized sofas were purchased for the children's area
  • Tables in Conference Room D were replaced with lighter tables that are easier to move
• Replace and add directional signage  
  • End panel signs in adult section all updated with color coordinated template

Provide Amazing Customer Service

• Recommit as a staff to the MLS Service Principles.
• Keep the 5 main points from the MLS Customer Service Philosophy forefront (The Olympics of Customer Service).
• Coach, counsel and train staff as needed - ONGOING.
• Solicit “secret shoppers” to put our service to the test.
• Assess current library programs in terms of how well they serve the customer according to the latest demographic data and modify as needed

Tailored Titles on Facebook

The Northwest Library staff will partner with Planning to offer the Tailored Titles reader's advisory service on Facebook. During the Facebook sessions, NW staff will provide reader's advisory suggestions to the requests posted by customers and send them to the MLS virtual librarian. This service began in 2014 with sessions taking place every Wednesday for one month each quarter. In an attempt to reach a larger number of customers and offer regular installments, we will offer the Facebook sessions on the first Wednesday of each month beginning in January 2015.

Spoticus Breakfast to Introduce the New SR Program

With the assistance of Outreach, Development, and Planning, NW hosted the Spoticus Breakfast to introduce the new online SR program in May of 2014. This event provided the opportunity for customers to view a tutorial on the new online program, sign up for summer reading, and ask questions of trained staff to help them use these resources effectively.

Let's Talk About it, Oklahoma! Play Ball

With the assistance of Development, NW is hosting a series of book discussions that are led by a humanities scholar through a grant from the Oklahoma Humanities Council. This series of book discussions will span five months from January through May of 2015. During these sessions, customers will hear a presentation from a humanities scholar and have small group discussions led by skilled librarians. This event supports the upcoming baseball exhibit to be held at RE in March.

MediaSurfers

In November of 2014, the Development department secured a grant for $132,000 for the purchase of four MediaSurfers for the Capitol Hill, Almonte, Ralph Ellison, and Southern Oaks Libraries. Each MediaSurfer will contain 16 ipads that will be loaded with applications and programs for adults and children that are selected to optimize accessibility of job opportunities, educational resources, government programs, health care information, library resources, and social networks.

Jones Public Art

The Jones Public Art Committee was formed in early 2015 to select art for the soon to be built Jones Library. The committee is focusing on finding art that will be representative of that community.

Integrated Fund-Raising Campaign

In the fall of 2014 through 2015, the department is taking our fundraising efforts for the Library Endowment Trust to the next level by creating campaigns that include direct mail, email, and social media to ensure that individuals are able to connect to our organization in the form in which they feel the most comfortable.

After School @ Your Library Funding Secured

The development department secured a grant for $12,500 for the “After School at Your Library” program to allow children to work with artists to explore their creativity and take pride in their Library.

Maintain relationships with local schools

To encourage lifelong learning, librarians will continue to promote reading and library use at local schols by visiting the six elementary schools in our service area, at least one middle school, and the nearest high school during 2014-15 fiscal year.

Community involvement

The Capitol Hill Library will continue to be a dedicated presence in the South Oklahoma City area, and will show our dedication by our involvement with civic leaders and the surrounding community.

Encourage and assist efforts to provide for a new facility

Staff will continue to ensure a welcoming experience for current customers while assisting in the planning stages for a new building.

Sharpen technology skills, knowledge, and abilities

Staff at the Capitol Hill Library will sharpen their existing abilities for finding, evaluating, and using information by participating in training and workshops throughout the year.

Workshops and training attended by staff:

Create an inviting physical space

• Repositioned Children's DVDs so our customers could more easily browse them.
• Moved Children's audiobooks and removed shelf dividers making them more attractive and easier to browse.
• Removed shelf dividers from Reserve shelves, Adult audiobook and DVD shelves, making them more attractive and easier to clean.
• Moved Children's magazines so they could be displayed face up, making them more appealing and easier to locate.
• Reshelved Adult audiobooks to make them easier to browse and clean.