Providing Excellent Customer Service

Staff is dedicated to ensuring our visitors feel welcomed from the moment they walk in the door to the moment they leave.

• 1/13: Our reserve self-pickup station becomes fully operational. Staff walk customers through the process while also demonstrating the benefits of using our self check-out computer.
• 1/13: Staff training: Reader's advisory.
• 1/13: Staff training: Fundamentals of materials and reserves.
• 2/13: Staff training: Fundamentals of circulation.
• 3/13: Staff training: Building a respectful workplace.
• 3/13: Staff training: Getting results by building relationships.
• 4/13: Customer calls to compliment librarian Jennifer Jones for going above and beyond in helping her with some genealogy research of the CH area from 1907. She said Jennifer went the extra mile to email materials to her -- maps of the CH area -- and provide her with other information she needed.
• 4/13: Staff training: Effective listening skills.
• 7/13: Staff training: Understanding digital applications.