Submitted by larry.white on Fri, 09/16/2022 - 08:30
This video discusses the results of the class and comp study, an increase in base hourly pay, a 4% market adjustment, and a performance-based merit increase scale of 0-4% for this year's annual reviews only:
Submitted by larry.white on Thu, 05/19/2022 - 09:22
Guest Experiences (GX): where we are and how it works to focus on building long lasting relationships with the community. I provide an overview and describe the why we are doing it and what the results from GX should be for us in the future. I will be doing more about GX as we go along and will be speaking to staff about this (and other things) over my stops at locations over the coming weeks. Please feel free to ask questions when you see me.
Submitted by larry.white on Wed, 05/18/2022 - 10:49
This a video message that covers system news and events and provides you with an overview of what is happening and any impacts on the system. I hope it helps.
Submitted by larry.white on Tue, 12/28/2021 - 11:40
As our service environment changes, we need to examine how we can provide service in the most meaningful ways and build long-term relationships to the communities that we serve. I want to discuss a vision of how our customer service model will evolve of the coming year and provide a brief overview of what we want to achieve and why we are doing it.
Submitted by larry.white on Wed, 11/24/2021 - 19:16
I just wanted to take a few moments of your time to share our best wishes for a safe and happy holiday to everyone. Please watch the video for more details:
Submitted by larry.white on Fri, 11/19/2021 - 11:31
I wanted to share with you our thoughts on why the holiday schedule was not amended to include a Juneteenth day off for staff. We will be celebrating Juneteenth as a system event to share the understanding of what the holiday represents with our customers. Please watch the video for more details:
Submitted by larry.white on Thu, 10/28/2021 - 09:12
I want to help everyone understand the strategic framework and to learn more about the next steps in the process. I created a video to discuss the framework: what it is, why it is needed, how it will work, and the next steps in the process of implementing it.
Submitted by larry.white on Fri, 09/17/2021 - 10:07
In 2020, MLS approved a new set of core values for the organization. They include Diversity, Equity, and Inclusion; Innovation; Integrity; People First; and Respect. Now it is time for us an organization to put the core values into action.
