Ensure a Welcoming Experience
Submitted by mkellogg on Tue, 12/11/2012 - 15:27
- Replace worn furniture
- Colorful lounge chairs - some with tablet arms for laptop use - were purchased in FY13 and located throughout the adult side of the library, replacing tattered, dirty chairs
- New child-sized sofas were purchased for the children's area
- Tables in Conference Room D were replaced with lighter tables that are easier to move
- Replace and add directional signage
- End panel signs in adult section all updated with color coordinated template
- New signage installed in fall 2014 to include Information and Customer Service signs at reference and circulation as well as updated Quiet Reading Room and Teen Space signs
- Signage throughout the stacks being adjusted, updated, or removed
- Rework adult side of library with different reference desk, public computers co-located, reorganized adult non-fiction and interfiled Reference collection
- Director Donna Morris contracted with architect Denelle Washington
- Three initial concepts presented to staff for review
- Project currently idle due to other higher systemwide priorities
- Improve workflow at Circulation desk
- The slots in the Circulation desk designed for materials return (but not suitable for a library with Edmond's circulation) were covered aesthetically to improve first impressions.
- Architect Denelle Washington presented conceptual design to rework Circulation
- Sorter and renovation work budgeted in FY15
- With CarlX, changes made to work flow to accommodate one pay station and return
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Public Computers
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New computer software improves customer experience / ease of use when using public computers (fall 2014)
- New touch-screen computers in children’s area provides a welcoming experience for many of our youngest customers
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Strategic Plan Reponses/Goals:
Date:
Monday, October 1, 2012
Location:
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