Employee Assistance Program
Effective January 1, 2017, the Metropolitan Library System is pleased to announce a new vendor for the Employee Assistance Program (EAP). ComPsych is the largest provider of employee assistance programs in the world, serving more than 31,000 organizations and covering 82 million individuals throughout the United States and more than 130 countries. This benefit is available to all employees.
What is the Employee Assistance Program?
EAP helps employees find solutions to such issues as:
- Parenting/family concerns
- Emotional stress
- Alcohol and drug problems
- Job related issues
- Other problems
Who provides EAP services?
ComPsych is staffed 24 hours a day, 7 days a week with GuidanceConsultants who have master's degrees in counseling, social work or other related behavioral areas. They have broad-based clinical skills and experience in assessing and counseling a variety of issues, such as alcohol/drug abuse, suicide, emergency responses and work-life concerns. They have at least three years of experience and training to provide support and facilitate immediate assistance in emergencies. They also handle requests for counseling, family or personal convenience needs, legal information or financial information. All callers are greeted immediately by a ComPsych GuidanceConsultant—never an answering machine or automated telephone system.
How do I contact ComPsych?
Call: 1-800-272-7255. Your toll-free number gives you direct, 24/7 access to a GuidanceConsultant, who will answer your questions and, if needed, refer you to a counselor or other resources.
Online: guidanceresources.com
Mobile App: GuidanceResources® Now
Web ID: COM589
Log on today to connect directly with a GuidanceConsultant about your issue or to consult articles, podcasts, videos and other helpful tools. When you login for the first time, go to the Register tab, enter the Web ID, and then set up your login, password, and security questions.
A secondary EAP is available to full-time staff through Unum, the primary being offered through ComPsych. Both programs can be used at the same time allowing for more visits with a licensed professional counselor. The counselors with Unum can provide mental health assistance in areas including but not limited to stress, depression, anxiety, and grief. Work/Life balance assistance is also available in the areas of childcare, eldercare, debt management, financial services, and identity theft. You can access this benefit by calling 1-800-854-1446 or going to www.unum.com/lifebalance. A flier is included in the Links section below.
Please contact Mandie Fischer at 405-606-3741 or [email protected] if you have any questions.