Home / Departments / Information Technology

Information Technology

I have a question or need support from IT. How can I get help?

All IT questions and support issues should be created via the new service portal. The portal is available 24/7/365 from any online device. 

Visit https://metrolibrary.atlassian.net/servicedesk/ and log in using your Microsoft 365 credentials.

You may also email us at [email protected] or call 631-2210 to report urgent issues. Phones will be monitored during regular support hours, but on call personnel can be reached during emergency support hours as well. 

For complete details on how to get in touch and what constitutes an IT emergency, please review the article below on the service portal knowledge base.

How do I get IT support? - Jira Service Management (atlassian.net)

 

How do I order supplies from IT?

IT supplies can be ordered from the new service portal. The image below is a direct link to the request form. 

We have the following items ready to ship:

  • Headphones for adult and child public computers.
  • Headphones and earbuds for sale to guests.
  • USB Flash Drives for sale to guests.
  • Mousepads.
  • Library Cards.
  • Replacement mice and power adapters for circulating Chromebooks.

 

 

 

 

 

Site Feedback