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Circulation Forum Minutes November 2013

Kay Bauman (LO) stated that the first update on the purchase of a new Integrated Library System was posted on the intranet in June 2012 and that it has been and will continue to be a long and complicated process through the final implementation. As of this meeting, the recommended ILS has not been chosen but is expected to be finalized in the next few days. References from libraries using the different systems are currently being checked and each vendor is undergoing a vetting process. The ILS Task Force recommendation will be taken to the Finance Committee on Monday, November 11 and then to the Commission on November 21. The next step will be negotiations with the chosen vendor.

Circulation Forum Minutes May 2013

Introductions and an icebreaker. Melody Kellogg recommended The Civility Solution, a customer service based book.

Kudos to Cheryl Mann for 40 years of service with MLS!

Circulation Forum Minutes February 2013

Business Office is working on policies and procedures regarding accepting mutilated money. They are also looking into purchasing counterfeit pens for each library location. They have been receiving counterfeit ten dollar bills and twenty dollar bills from library deposits.

ILL Presentation - Pauling Rodriguez-Atkins, Cataloging Manager, presented information on the Interlibrary Loan process targeting areas of specific interest to Circulation Clerks. Pauline announced that she will follow up by sending an ILL manual to all libraries. The presentation was very informative.

VCirc Messages

The V-Circ Message Tab (when originally discussed at Circ Forum was called Drop Down Box and Managers Comment Box and then referred to as Flags) was launched on August 20, 2012. 

Circulation Forum Minutes November 2012

Welcome
Melody Kellogg (ED Manager) introduced herself to the Circ Forum attendees and asked everyone in attendance to introduce themselves.

Tour of Southern Oaks Library
Randy Wayland (SO Manager) gave a tour of SO. He mentioned that 3,000 sq ft have been added to SO library as well as 2 study rooms. Also, SO now has 36 public computers.

Manager of Library Operations Meeting Minutes for September 2012

Denyvetta introduced Aiden Street, Branch Manager at South Oklahoma City Public Library and each manager introduced themselves. Ms. Street distributed Pioneer Library System December issue of Word Magazine devoted specifically to their new library and briefly shared her library career before giving the managers a tour of the library. She explained each department’s responsibilities during the tour including the staff area called “the back of the house” where sorting takes place. The tour was concluded with a highlight view inside of their “Movie Box” which holds 2000 DVDs, how it operates and the procedures for customers reserving and returning DVD movies.

Denyvetta introduced Anne Masters, Director of Pioneer Library System. Ms. Masters shared with the managers that she is looking forward to visiting SO upon re-opening and is excited that Pioneer Library System is joining Metropolitan Library System for Staff Development Day. Ms. Masters briefly discussed future projects Pioneer Library System are currently working on.

Circulation Forum Minutes for August 2012

Welcome

Julie welcomed attendees and gave a tour of the Northwest Library.
Express Checkout Mistakes: Prevention & Correction

Denise Ryan addressed attendees on the correct procedure for Express Checkout Deposit. She provided everyone a copy of the original Self-Checkout Instruction booklet and also a copy of the New Express Checkout Procedures Instructions. She reminded clerks to send in deposit money even if they accidentally run the deposit report and also to send in the Express Checkout Fund Receipt every day.

Frequently Asked Questions Concerning Nontransferable Cards and Reserve Pickup

In January 2012, Tech Support received a suggestion on adding a new lookup function to vCirc to show relationships of card holders so spouses or children can easily pick up other people’s reserves. Tech Support drafted a statement to add to the reserve pick-up page that says, “You must check this material out with the card you placed the reserve on” to help with this occurrence. This subject was then discussed at the February and March Managers of Library Operations meeting. Three library manager volunteered to develop scenarios to help educate staff and customers and brought those for discussion at the May Circulation Forum.

Since the topic still continues to surface, we have developed an FAQ for customers and staff. This draft was shared at the July Circ Forum (minutes to be posted soon). Below is the draft of the staff FAQs that includes the feedback provided by the circ clerks. Please let us know if you have any additional feedback or need further explanation.

Release Type: 
Press Release & System News

ShelfLife - August 2012

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Release Type: 
ShelfLife

Tech Support Meeting Minutes for July 24, 2012

Kay Bauman discussed the original purpose of the Tech Support committee as a way to address staff and customer suggestions on our integrated library system (ILS). The committee was comprised to gain different perspectives of users at all levels. With upcoming changes to our technology philosophy and the process of moving to a new ILS, the committee will evolve. One impact is that no more modifications to the ILS System will be made since we will be moving to a different one.

As the ILS Task Force researches other integrated library system vendors, the Tech Support committee members will play some part in testing new ILS software and systems and provide perspectives on their use. There is no timeframe of involvement at this time.

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