Confidentiality

Card Applications

It is important to enter new card information from the applications, not from the customer’s identification. Please remember to check to be sure that applications have signatures and that the proof of address matches the address on the application.

Lost Card

Cheryl reminded Clerks to make sure to check for previous lost cards when processing library card applications even if they have a lost card in their hand. Duplicates are being entered.

Credit Card Payment
Clerks reminded that we are not allowed to require a minimum amount for credit cards payments - credit cards can be taken if less than $5. However, card transactions cost MLS $0.25 per so we are encouraged to provide the customers with alternatives when they are paying a sum under $3.00 until they can bring in cash to pay the amount.

Annual Fee
When processing annual fee cards and taking a payment, clerks reminded to use the “annual fee” tab and not the “other” tab under financial.

Credit Cards
Clerks were asked to notify Cheryl when a credit card is denied, the type of Credit Card and error shown on the computer, and the dollar amount. Cheryl explained that MLS has different contracts with each card company -not the Business Office. Jimmy is trying to determine what the circumstances are for certain transactions being denied. Do not have the customer call their credit card company as this costs the system $25 each time. Cheryl is aware that the readers cannot read the tiny credit cards (key ring cards). If the Customer wants a number, the MLS number for credit card questions is 606-3849, 8:00-4:30.

Address Confidentiality Program: Brenda Coffman

Guest speaker Brenda Coffman from the Address Confidentiality Program of the Oklahoma Secretary of State office spoke about what the program is, and how it helps keep confidential information about victims of crime, domestic violence, stalkers etc. This is done by not having information in public records that can track them. All participants in the program have one address and the mail is forwarded. When a person in the program applies to any of the 57 agencies (state, local or non-profit agency) currently involved in the program, they will have an ID card with an authorization number. Agencies are asked to accept this ID as all the ID proof needed. The agency can copy the ID and use usual standards of policy. Managers discussed possible problems with issuing cards such as the address is a post office box with no second ID; where to put the ID number on the card and when to put it on the card.