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Tech Support Meeting Minutes for July 24, 2012

Kay Bauman discussed the original purpose of the Tech Support committee as a way to address staff and customer suggestions on our integrated library system (ILS). The committee was comprised to gain different perspectives of users at all levels. With upcoming changes to our technology philosophy and the process of moving to a new ILS, the committee will evolve. One impact is that no more modifications to the ILS System will be made since we will be moving to a different one.

As the ILS Task Force researches other integrated library system vendors, the Tech Support committee members will play some part in testing new ILS software and systems and provide perspectives on their use. There is no timeframe of involvement at this time.

Tech Support Meeting Minutes for April 2011

Marketing made a new graphic to replace the old information graphic on the database page.

IT added a button on the customer lookup area of the staff catalog reserve page that gives a “last reserve placed” option for multiple requests from the same customer.

The managers talked about online registration for library events. While there were mixed feelings, everyone will talk about it with the programmers at their location and report back at the next manager’s meeting.

The facebook “like” button has been added to CyberMARS. Customers and Staff can now “like” an item in our catalog and it will show up on their Facebook page to market our materials.

Tech Support Meeting Minutes for January 2011

1. The netbooks with wireless access for issuing library cards were shared with the library managers. All library managers were in favor of the new system and a committee will be formed in the future.

2. IT asked for feedback on possible Word 2007 defaults from the libraries and have added print and print preview to the quick-launch menu and changed the default on Word to have 0 lines of spacing before and after lines of text.

3. Marketing will continue to work on a new graphic to replace the information graphic on the database page and will provide graphic to IT for incorporation on the databases page.

4. IT has added a flag to the staff catalog to alert staff to remind customers about setting up notifications.

Tech Support Meeting Minutes for July 2010

Kellie and Teresa are still reviewing the results from the intranet survey and have been investigating searching options. They will be meeting with IT soon for testing.
Materials Selection has been using the new customer suggestion database for 3 weeks and it has improved their workflow and has saved a lot of time.
Customers are getting served quickly and efficiently because the system automatically places the reserves when the orders are placed.

Tech Support Meeting Minutes for April 2010

Kellie and Teresa are reviewing the results from the intranet survey and will be working with IT while adding additional searching features to the intranet and internet.
The topic of exploring other options for accessing uncataloged paperbacks is still an ongoing process of discussion and investigation.
Janet and Jimmy have streamlined the process of customer suggestions into a database. They are still working with the database before they make it live. Once it is live, when orders are placed for materials, reserves will automatically be placed for those that have submitted the title as a purchase suggestion.

Tech Support Meeting Minutes for October 2009

1. The Hearing impaired resource bookmarks are in the final stages.
2. The shelf management lists are now in order by author.
3. Kellie and Teresa are still working on adding an advanced search feature to the internet.
4. The damage letter form is now available on the intranet.
5. Pauline has created a report on creating records for paperback books (full report attached). Since creating brief catalog records is not recommended, Pauline, Karen, and Jimmy will continue to explore other options for accessing purchased browse materials. This will combine efforts from TP, MSL, and public service staff. Katrina suggested a way to type in a title when you put the barcode on the book just for inventory purposes.

Tech Support Meeting Minutes for July 2009

1. The hearing impaired resource page has been added to the intranet for staff access. Kay sent the marketing request for bookmarks and will check on the status.

2. Teresa released the new www.metrolibrary.org with catalog search from the main page

3. The May issue of ShelfLife had an article about the new features on CyberMARS.

4. The Library Thing for Libraries feature on CyberMARS has been released to the public.

5. The Managers Meeting decided that the shelf management lists for audio fiction will be in order by author.

6. Denyvetta asked the managers about a pop-up in V-circ with pre-set alerts. There were diverse opinions and a universal approach could not be made. There will be no further action at this time.

ShelfLife - May 2009

Direct Link: 
Release Type: 
ShelfLife

Tech Support Meeting Minutes for April 2009

The email ILL button has been added to CyberMARS

Rotating positions have been filled
Josh Lewis from Choctaw is the new circulation representative
Jack Kinzie is the new librarian representative
Pauline Rodriguez-Atkins is the new cataloging representative
Katrina is the Manager of Library Operations representative

Janet and Karen investigated the need for a foreign language paperback code and with the numbers presented, tech support feels that this is not something that should be created at this time. This could be fixed by cataloging paperbacks, which would need to be revisited once Cataloging has moved to the new service center.

Tech Support Meeting Minutes for October 2008

Jimmy Welch gave a presentation on the inter-library loan functions that are scheduled to be added to V-Circ and CyberMARS . Jim shared print outs of several screen shots and sample labels.

After discussion, the time frame for release was scheduled.
On November 12th , IT will demo the updates at the manager’s meeting
The ILL functions will go live on December 1st.

Member Terms
The following positions rotate every 2 years - Manager of Library Operations, Circulation, Librarian and cataloging
Katrina Prince will be the new representative Manager of Library Operations
Kay will send out an email to request replacements for Buddy Johnson and Kathy Dunn.
Pauline will have someone from cataloging replace Aaron Killough.

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