VCirc Messages
The V-Circ Message Tab (when originally discussed at Circ Forum was called Drop Down Box and Managers Comment Box and then referred to as Flags) was launched on August 20, 2012.
The table below explains where the message appears, how long before it automatically drops off as well as which location(s) may remove the message. While the software does not restrict which staff may set any of the messages, only the manager of library operations is to set the security alert message and only after the manager has suspended a customer’s library privileges.
| Message | Visible to customer via CyberMars | Opens to message tab on VCirc | Auto drop-off | Who clears |
| Update phone number | No | Yes | No | Any library |
| Customer requests to check ID | No | Yes | No | Any library |
| Damaged/Missing materials form sent to customer | No | Yes, only at the originating library | 6 months | Originating library |
| Lost item(s) or card held at desk | Yes* | Yes, only at the originating library | 3 months | Originating library |
| Uncataloged item on reserve shelf | Yes* | Yes, only at the originating library | 1 month | Originating library |
| Security alert: Local suspension or warning letter** | No | Yes, only at the originating library | 6 months | Manager at originating library |
*Originating library code included in message
** Security Alert must be placed by Manager of Library Operations only
The Security Alert message, if used, must be completely overseen by the manager at the location where the suspension is taking place. If the suspension is for less than 6 months, the manager will need to remove the message manually. Additionally, if the security message was used note that fact on the Unusual Incident Form.
Remember that there is an important distinction between a suspension and a banning (see the AL 320.1 Responding to Disruptive Conduct). Suspension is only at the local level while a ban is at the System level and only the Executive Director may ban a customer. When a customer is banned, and has an MLS library card, Circ Control places a Special Stop on the card.