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Updates to Support Resources

Submitted by tim.spindle on Mon, 07/23/2018 - 12:30

The How-To Guides have been updated to remove Freegal and add a section about our eBooks from EBSCO. Feel free to print these guides on demand or print and display for customers to help themselves.

The FAQ (help.metrolibrary.org) has also removed mentions of Freegal.

Tags: 
eBooks, Tech Support, Freegal, Ebsco

The 5 Most Common Mobile Device Problems With OverDrive

Submitted by tim.spindle on Thu, 02/27/2014 - 16:24

Here are some tips for troubleshooting common OverDrive issues with Android, Apple, and Windows mobile devices.

Tags: 
OverDrive, Tech Support
Release Type: 
Press Release & System News

ILS Demos

Submitted by kbauman on Fri, 09/06/2013 - 09:30

Updated times and location for ILS Demos

Tags: 
ILS, Tech Support, Circulation, Technical Processing, Material Selection, Cataloging

Circulation Forum Minutes for August 2012

Submitted by tgoggins on Mon, 08/13/2012 - 11:21

Welcome

Julie welcomed attendees and gave a tour of the Northwest Library.
Express Checkout Mistakes: Prevention & Correction

Denise Ryan addressed attendees on the correct procedure for Express Checkout Deposit. She provided everyone a copy of the original Self-Checkout Instruction booklet and also a copy of the New Express Checkout Procedures Instructions. She reminded clerks to send in deposit money even if they accidentally run the deposit report and also to send in the Express Checkout Fund Receipt every day.

Tags: 
Tech Support, Reserves, Key Cards, Deposit, Express Checkout, Nontransferable Cards, Books by Mail, Vcirc, ILS, Missing Materials

Tech Support Announcement

Submitted by admin on Thu, 04/26/2012 - 10:52

The scheduled April 24, 2012 meeting was cancelled as there are so many activities going on with opening NW. In the absence of the meeting, Tech Support is happy to announce the following new rotating position members:

Manager - LaVetta Dent, VI
Librarian - Todd Podzemny, ED
Circ Clerk - Kevin Sendall, CT
Cataloging - Mary Parker, CAT

The next scheduled meeting will be July 24 at 9:15 in the Lee B. Brawner Conference Room.

Tags: 
Tech Support

Manager of Library Operations Meeting Minutes for November 2010

Submitted by tgoggins on Wed, 11/17/2010 - 00:00

Anne presented a demonstration of the portable wireless entry system for library card applications that is web-based and may be used offsite while visiting schools or other programs. She demonstrated the process of issuing new library cards to customers by scanning a new card that will automatically go directly to the new card form screen to be filled out. Staff will also be able to update information on customers who already have library cards. Anne informed the managers that the system is set up as a secure site and developing procedures that are consistent with MLS policies as well as authentication will be needed. Kay and Denyvetta indicated that a committee will be formed in the future. All managers are in favor of the portable system.

Katrina extended kudos to Daniel Fields, BE Librarian who was surprised at the library by Kevin Ogle, Channel 4 News with the “Pay It Forward” award. Daniel was nominated by customer, Mary Stokes who stated that she is very impressed with Daniel’s service at the library. The segment will run this evening, Wednesday, November 17 at 10:00p.m.

Tags: 
Wi-Fi, Circulation Forum, Library Cards, Tech Support, Library Updates, Staff Recognition

Manager of Library Operations Meeting Minutes for August 2010

Submitted by tgoggins on Wed, 08/18/2010 - 00:00

Kim asked the managers some questions regarding the Mango Languages database and those who answered correctly received a Mango promotional prize. She informed that the easiest method to log on to the Mango database is from metrolibrary.org home page. Log in can be anonymous or a profile can be created to track progress. MLS has 17 Mango languages in the database.

Kim gave a brief overview of the Mango Spanish speaking lesson. Users may choose either the basic lesson that will teach how to be conversationally fluent or the complete lesson that teaches in more detail with each chapter having different goals. The database also has English lessons for different language speaking persons. Kim indicated that Mango is coming out with an I-Phone application within the next six months.

Mango promotional materials, such as, shelf-toppers, posters, table tents and bookmarks can be ordered from the MaC Supply Catalog. Shelf-toppers come in English only. Posters and table tents comes in both English and Spanish. Kim placed Mango table tents in various areas at the DN Library. There have been over 900 people using Mango database and 600 hours logged in.

Tags: 
Marketing, Circulation Forum, Tech Support, Training, United Way, Mango

Manager of Library Operations Meeting Minutes for May 2010

Submitted by tgoggins on Wed, 05/19/2010 - 00:00

Loan Period for DVD Instructional Materials – Karen Marriott & Janet Brooks-MSL, Pauline Rodriguez-Atkins, Paula Hannapel & Jill Vessels, CAT

Karen received a customer’s request to extend loan periods on DVDs. She indicted that the customer is using a series of college courses on DVD called “Great Courses” of about 159 items on 360 minute DVDs which the customer feels the loan period is not enough time to complete the series.

Pauline mentioned that having a different loan period for DVDs complicates the process of printing barcode labels for CAT Technicians. The barcode printing software does not always automatically generate the correct loan period, so the technicians constantly have to be on watch to update information. Jill and Paula agreed and indicated that having a consistent loan period for all materials would reduce errors and speed the process of printing barcode labels.

Tags: 
Materials Services, Routing, Procedures, Library Collections, Tech Support, Circulation Forum, Training

Manager of Library Operations Meeting Minutes for November 2009

Submitted by tgoggins on Wed, 11/18/2009 - 00:00

Roy shared a timeline for the new appraisal system which includes time frames for supervisors to notify employees, employee input prior to preparation time, review times for employee and other supervisors prior to the appraisal meeting. The process will begin 45 days before the eligibility date with an email to the supervisor 37 days before it is due to Human Resources.

Denyvetta informed she will work with each individual manager to coordinate around leave or other timing conflicts. Managers discussed and decided that new employees will now have a 3 month informal appraisal rather than a 2 month and 4 month appraisal.

HUM and IT are identifying and working out details and concerns regarding the new appraisal system. Managers were asked to review the printed forms to ensure the appraisal dates and titles are correct.

Tags: 
Training, Tech Support, RFID, Library Updates

Manager of Library Operations Meeting Minutes for August 2009

Submitted by tgoggins on Wed, 08/19/2009 - 00:00

PLA Stuart presented to the managers and guests, a PowerPoint presentation that he implemented regarding the upcoming new delivery routes, sorter and bins. He discussed the route changes that will affect all of the Metropolitan Library System libraries and informed that the goal is to speed the process of getting materials to our customers with three delivery drivers and three routes.

With the NW Library opening soon, reserves and inter agency mail will increase in the system, requiring an additional stop. A third delivery route is needed to handle the developments of more frequent deliveries to the extensions and adding a Saturday delivery route to the main libraries to reduce the mail volume on Mondays and Tuesdays.

Tags: 
Delivery, Tech Support, Marketing, Policies & Procedures, Library Updates

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