Express Checkout

Welcome

Julie welcomed attendees and gave a tour of the Northwest Library.
Express Checkout Mistakes: Prevention & Correction

Denise Ryan addressed attendees on the correct procedure for Express Checkout Deposit. She provided everyone a copy of the original Self-Checkout Instruction booklet and also a copy of the New Express Checkout Procedures Instructions. She reminded clerks to send in deposit money even if they accidentally run the deposit report and also to send in the Express Checkout Fund Receipt every day.

Deposit paperwork & Express Checkout Procedure – Denise Ryan & Laurie Mack-Clark, BO

Denise distributed to the managers the Express Checkout Procedures, Petty Cash Funds Management form and examples of daily deposit receipts. She briefly explained forms used when completing daily deposit paperwork. The Express Checkout instructions explains procedures for refilling coin tubes; balancing change funds; preparing daily cash deposits and purchasing coins for change funds. The Petty Cash Funds Management form may be obtained through the business office and used to request changes to cash drawer amounts and other petty cash fund uses or transfers. This form must be completed by the manager and forward to the business office.

Denise also distributed examples of daily deposit receipts which are summaries of actual collections coming in and monies remaining in the cash drawer on that day, Internet/copy machine receipts, Express Checkout daily deposit amount and a cash tube printout showing how much change is in the Express machine. She asked the managers to forward to her the print out slips from the money machines each day.

•Guest Kay Bauman reported on the work of the Cash Deposit Committee. She described the changes involving improvements in procedures, training and software implemented by this committee since their 2006 inception as well as their recent proposal. She presented information about the existing method of measuring accuracy using the “12 unexplained errors in 12 months concept” as compared to an alternative approach to evaluating cash handling accuracy which is based on a percentage of the total deposit. The aim of this study is to provide a means of measuring the accuracy of our deposits that is equitable, fair and attainable by all the libraries. Since every mistake detracts from the level of customer service provided, a measurement of accuracy is necessary. In the next few months, an advisory committee will be formed to follow through on the results of the study.