Customer Service

Type

New Account Holder Email Campaign

Submitted by kterry on Mon, 01/28/2019 - 13:42

Did you know that MAC sends out emails to new account holders? This is one of the reasons we are asking you to get email addresses from them. We send emails to our new customers every two weeks for three months, introducing them to the incredible services they have available to them with their new library account.

This campaign includes a series of six emails:

Tags:

New Cardholders, Customer Service, Marketing

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Happy National Customer Service Week!

Submitted by candace.robertson on Tue, 10/03/2023 - 00:00

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support guests on a daily basis.

Attachments:

Customer Service Word Search.pdf

Tags:

Professional Development, MetroU, Customer Service, People First

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IT Change in Support Hours

Submitted by afischer on Sat, 08/07/2021 - 16:24

Be sure to check out our dedicated Information Technology Page with our hours, contact information, tips and tricks, and links for ordering IT Supplies!

Tags:

IT, Customer Service, Information Technology, ILS

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Delivering Library Service During the Pandemic

Submitted by admin on Tue, 06/22/2021 - 16:05

Attachments:

Delivering Service During the Pandemic

Survey Responses Raw Data

Tags:

COVID-19, Access, Engagement, Customer Service, Curbside

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Rebuilding Our Customer Service Model

Submitted by jballou on Wed, 10/16/2019 - 13:41

At Staff Day I talked about rebuilding the model for providing customer service. Each department or division will have the opportunity to identify what this looks like for them, but we are all starting with this very basic customer service approach. You may even recognize parts of it as coming from previous customer service training and our old Service Principles. You will probably also recognize much of what you are already doing. I'm sure you will be hearing more about this at your location, but in case you are curious after hearing about it at Staff Day, the big picture view of it is provided here.

Tags:

Customer Service, Service Model

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Managers of Library Operations Minutes - February 08, 2015

Submitted by jnormore on Thu, 04/09/2015 - 15:02

Meeting called to order at 1:30p.m., by Denyvetta Davis, Director of Library Operations

MLS/LO Partners - Updates

Daily Deposit Documentation – Denise Ryan & Jeffery Mullins-BO

Jeffery and Denise extended their appreciation to everyone for going above and beyond in accommodating the BO during the transition to the new system. They distributed and briefly discussed with the managers the documentation print outs explaining the enhancement and explanations for daily deposits.

Tags:

Deposit, Paycom, Staff Schedules, Staff Recognition, Performing Artist, Summer Reading, Construction, Customer Service