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Library Managers Minutes - May 25, 2017

Submitted by mkellogg on Fri, 06/02/2017 - 08:31

Purpose

To discuss and make recommendations and decisions on issues having system wide impact on library operations. 

Tags: 
Holds, Alignment Project, Savannah, Market Penetration, Member Retention, Budget, Performance Management, Disruptive Conduct, refunds, Borrowing

Public Service Committee (Commission) - March 2017

Submitted by mwatkins on Wed, 03/22/2017 - 14:02

Date:  Monday, March 27th, 2017
Time:  2:30 p.m.
Location:  Village Library

Direct Link: 
March 2017
Tags: 
Library Accounts, Reciprocal, Cardholder, Borrowing, Reserves, Holds, Damaged Materials, Materials, Materials Selection, Genealogy, Local History, Cataloging, Special Collections, Interlibrary Loan
Release Type: 
Public Service Committee

Leadership Team Minutes - November 04, 2015

Submitted by jasmine.shumaker on Tue, 11/10/2015 - 16:23

Expected Outcomes: To discuss the Accounting Software purchase and give input when necessary; to discuss the next steps in revising the grants process; and to discuss suggestions made by ED staff and offer recommendations.

Tags: 
Friends Grants, Grants, Edmond, Parking, Applications, Holds, Outreach, 50th Anniversary, Capitol Hill

Circulation Forum Minutes - February 04, 2015

Submitted by ksendall on Mon, 04/27/2015 - 11:34

Meeting was called to order at 1:30pm.

Welcome

Julie welcomed those that came to the forum and reminded everyone to share what they learned with the staff at their libraries.

Special Guest – Tim Rogers

Tim greeted all the Forum attendees and reminded everyone about the upcoming Friends of the Library book sale.  He provided a box of bookmarks and asked everyone to take some back to their libraries.

Attachments: 
Address Type - Library Card
Carl-X Note Type Examples
Handling items missing from Hold Shelf
Tags: 
Credit Cards, Receipt, Point of Sale, Money Bag, Holds, Carl.X, Notes, Circulation

Managers of Library Operations Minutes - January 21, 2015

Submitted by jnormore on Tue, 04/21/2015 - 08:15

Paycom Report – Lloyd Lovely-DED/Finance - 1:00 pm

Lloyd reported on the progress of the PayCom clock installation and training as the goal is to be paperless and in compliance with government requirements.  Training sessions will be held for staff to cover how to use the time clock and how to utilize Paycomonline Employee Self Service Login.  Staff will begin using the new time clocks effective February 16. 

Tags: 
Paycom, Sorter, Technical Processing, Taxes, Carl.X, refunds, Tailored Titles, Holds, Budget, Summer Reading, ITR

Handling items missing from your Hold Shelf

Apparently there has been concern expressed about the quantity of holds that are not found on the holds expired (#80) report as well as confusion on what how to process them.  The concern with missing holds increased when we began having reserves available for self pickup and has intensified with the changes in ILS software.  Contributing factors may include:

Circulation Forum Minutes - November 2014

Submitted by jballou on Fri, 12/19/2014 - 14:24

Welcome

Julie welcomed those that came to the forum and reminded everyone to share what they learned with the staff at their libraries.

Customer Service Recovery – Julie Ballou (DN)

A customer service failure is an instance where a customer’s expectation of service is not met.

Julie shared with everyone two instances where she personally experienced a customer service failure and the resulting customer service recovery.

Attachments: 
Service Recovery After Service Failure
Carl-X Registration Information
Helpful Tips from Circ Control
Request for Purchase Refund Procedures
Tips, Tricks, and Tools for Carl-X
Tags: 
Customer Service, Carl.X, Holds, Library Cards, Applications, Cash Deposit, Express Checkout, lost/paid

Circulation Forum Minutes - August 2014

Submitted by jballou on Thu, 10/09/2014 - 10:12

Julie welcomed attendees and reminded everyone that it is important to share Circulation Forum information with their coworkers.

Carl-X Customer Conversation Topics

The many upcoming changes will prompt questions and conversations with customers. We should try to put ourselves in their shoes and understand the changes from the customer’s point of view.  The group discussed some of the possible customer questions or concerns:

Tags: 
Carl.X, ILS, Holds, Notifications, Reminders, Lost Materials, Damaged Materials, Library Cards, Grow Up Feature, Tracer, Summer Reading

ILS: Things We Learned in Week 4

This is our fourth week of the new ILS and we are still learning... I understand things can be frustrating, but realize that each day we are getting that much closer to being in 'full-swing'! Here are some things you should know:

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