Card Applications
It is important to enter new card information from the applications, not from the customer’s identification. Please remember to check to be sure that applications have signatures and that the proof of address matches the address on the application.
Lost Card
Cheryl reminded Clerks to make sure to check for previous lost cards when processing library card applications even if they have a lost card in their hand. Duplicates are being entered.
Credit Card Payment
Clerks reminded that we are not allowed to require a minimum amount for credit cards payments - credit cards can be taken if less than $5. However, card transactions cost MLS $0.25 per so we are encouraged to provide the customers with alternatives when they are paying a sum under $3.00 until they can bring in cash to pay the amount.
Annual Fee
When processing annual fee cards and taking a payment, clerks reminded to use the “annual fee” tab and not the “other” tab under financial.
Credit Cards
Clerks were asked to notify Cheryl when a credit card is denied, the type of Credit Card and error shown on the computer, and the dollar amount. Cheryl explained that MLS has different contracts with each card company -not the Business Office. Jimmy is trying to determine what the circumstances are for certain transactions being denied. Do not have the customer call their credit card company as this costs the system $25 each time. Cheryl is aware that the readers cannot read the tiny credit cards (key ring cards). If the Customer wants a number, the MLS number for credit card questions is 606-3849, 8:00-4:30.
