Circulation Forum Meeting Minute Archive

Circulation Forum Minutes - November 29, 2022

Welcome: Tricia welcomed everyone.

Ice Breaker: Staff shared a feature in CARL they would like to learn more about.

Submitted Topics (Tricia Andrews)

Circulation Forum Minutes - February 22, 2022

Welcome: Tricia welcomed everyone in attendance and attendees introduced themselves

Circulation Forum Minutes - November 23, 2021

Welcome:  Tricia called the meeting to order and asked Attendees to share micro-victories.

Submitted Topics:

Circulation Forum Minutes - September 29, 2021

Welcome: Tricia called the meeting to order and welcomed new representatives David Calhoun (BI) and David Morand (BE). Attendees shared a micro-win from their locations in the chat to start the meeting on a positive note.

RD System Updates (LaVetta Dent): Locations will provide notary services in the near future. Two new Experience Passes will launch November 1 for the Oklahoma History Center (plus affiliated locations) and the Museum of Osteology. The Edmond 2 workgroup is progressing with community assessments and surveys.

Circulation Forum Minutes - May 25, 2021

Welcome: Tricia called the meeting to order. Attendees shared a micro-win from their locations in the chat to start the meeting on a positive note.

Circulation Forum Minutes - April 06, 2021

Welcome: Tricia welcomed everyone in attendance and explained meeting and breakroom expectations.

Ice Breaker: Staff shared “wins” at their library during Grab and Go.

Circulation Forum Minutes - May 06, 2015

Meeting was called to order at 1:30pm.

Welcome

Julie welcomed those that came to the forum and reminded everyone to share what they learned with the staff at their libraries.

Circulation Forum Minutes - February 04, 2015

Meeting was called to order at 1:30pm.

Welcome

Julie welcomed those that came to the forum and reminded everyone to share what they learned with the staff at their libraries.

Special Guest – Tim Rogers

Tim greeted all the Forum attendees and reminded everyone about the upcoming Friends of the Library book sale.  He provided a box of bookmarks and asked everyone to take some back to their libraries.

Circulation Forum Minutes - November 2014

Welcome

Julie welcomed those that came to the forum and reminded everyone to share what they learned with the staff at their libraries.

Customer Service Recovery – Julie Ballou (DN)

A customer service failure is an instance where a customer’s expectation of service is not met.

Julie shared with everyone two instances where she personally experienced a customer service failure and the resulting customer service recovery.

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