ulie Ballou called the meeting to order at 1:30pm. The minutes were prepared by Emmy Verdin-Crowe.
Meaningful Stories
Kay Bauman and Diane Sarantakos asked clerks to submit meaningful stories from customers about how the library has impacted their lives. The stories are to be used for library advocacy, fund raising, & marketing. Also, these stories are to be used in support of our library motto “Inviting, innovative link to the world.” Email or call Diane with stories.
Policy Updates
Kay Bauman reviewed the recent policy which states that staff is not allowed to conduct transactions on their own library accounts. Transactions such as waiving of fines and checking items in or out are to be done by another staff member at a computer that is normally used for customer circulation transactions.
I.Julie Ballou called the meeting to order at 1:30pm and welcomed the group. She thanked Emmy and Jonathan for providing the refreshments.
II.Linda Hyams introduced a “What Would You Do?” activity and passed out copies of the MLS Rules of Conduct. Everyone divided up into four groups and discussed a list of questions related to circulation and security. The groups shared responses and discussed what best practices would be for each situation.
III.Julie Ballou reviewed the proposed Netbook Guidelines and asked for input.
I.Anne Fischer (IT) demonstrated the new program for the Offsite V-Circ for remote library cards.
a.Clerks must make sure to submit any money received such as a $40 annual card fee or lost card fees to be included with the same day’s deposit.
b.There will be a check out procedure for the laptop.
c.SO and NW libraries will have the new “Touch-down Stations”. Anne informed the Circ Forum that eventually all the libraries will have these. It will be included in next year’s budget.
d.Reminder that all computers are being converted/updated to Windows 7
•Guest Kay Bauman reported on the work of the Cash Deposit Committee. She described the changes involving improvements in procedures, training and software implemented by this committee since their 2006 inception as well as their recent proposal. She presented information about the existing method of measuring accuracy using the “12 unexplained errors in 12 months concept” as compared to an alternative approach to evaluating cash handling accuracy which is based on a percentage of the total deposit. The aim of this study is to provide a means of measuring the accuracy of our deposits that is equitable, fair and attainable by all the libraries. Since every mistake detracts from the level of customer service provided, a measurement of accuracy is necessary. In the next few months, an advisory committee will be formed to follow through on the results of the study.
