PR will continue to work on ideas of how to best notify customers of new changes regarding the Internet
A design has been created, however it is still being worked on. The design will be little signs, which will be placed by the computers.
Materials Services will continue to work on changes to customer requests for purchase.
Janet reported that customer requests are leveling off, which could possibly be due to the holidays. She will continue to monitor them. MSL has been receiving about 300 requests a week.
The customer request process has been streamlined. MSL now has a shared drive on their computers, which allows for them to access a searchable spreadsheet. This spreadsheet houses “regret” requests and has an action column stating the reason for the regret.
Janet has also been looking at web sites for other major public libraries to see how they handle online requests. She will get with Jim sometime after the first of the year to see what Automation changes can be made.