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Public Services Managers Minutes - August 12, 2021

Submitted by asuhrstedt on Thu, 08/26/2021 - 16:38

HUM – Jeff Cover and Greg Keenon

  • Jeff shared they are reviewing and have planned updates for human resources, including recruitment and hiring practices
  • Changes will be release incrementally
  • Training on hiring practices
    • For both HUM and managers/hiring teams
    • PSM training via XChange
  • Recently rolled out an employment marketing campaign
  • Commitment form for hiring team/PSM members
Tags: 
Human Resources, Hiring, Carl.X, EDI, Summer Feeding, Google Grant, Chromebooks, WiFi, Loanable Technology, Safe Place, Public Computers

PCS Forum - April 2014

Submitted by jwood on Thu, 05/01/2014 - 15:32

Kay Bauman provided an overview of the upcoming changes within the MLS. The system’s ultimate goal is to provide better customer service. The library will be leveraging the staff and new technologies to meet the goal. Kay discussed three major changes coming within the next few months:

I. Evanced – Kay stated the library has purchased three software solutions from Evanced.

Tags: 
Evanced, Spaces, SignUp, TLC, Executive Director, Summer Reading Training, Public Computers, Summer Reader

Circulation Forum Minutes - February 2014

Submitted by mkellogg on Tue, 02/11/2014 - 12:51

Customer Service Presentation
Stacy Schrank introduced Jim Friedemann who led the group in a two-hour workshop on “Principles of WOW: Customer Service Excellence”.

Q&A: Questions received via email were read and discussed.
What is the general consensus of how to address customers who are just library business acquaintances? For example, should John Jones be called Mr. Jones or John?

Most of the circulation clerks said it depends on the customer and how well they feel they know the customer. The general consensus is that it is more professional and respectful to use Mr. Jones (or Ms. Smith, etc.) unless you know the customer personally or have been given permission by them to use their first name.

Tags: 
Customer Service, Library Cards, Applications, Materials, Public Computers, Internet Access, Customer Responsibilities, Nontransferable Cards

PCS Forum Minutes - April 2013

Submitted by jwood on Wed, 05/01/2013 - 15:41

Todd opened with a discussion about the purpose of this forum and what we wanted to accomplish. Also, we discussed what the forum should not be. The group agreed the forum should be used to express concerns, customer issues, to compare notes, for best practices of the job, and offer feedback on different experiences. However, the forum should not be used as a “gripe” session or for customer complaints. Our goal is to provide our customers with a consistent library experience.

Tags: 
Public Computers, Information Technology, Customers, Equipment, Wi-Fi, Computer Sign Up

Circulation Forum Minutes for May 2010

Submitted by admin on Wed, 05/05/2010 - 00:00

I.Ground Rules –Lisa Myers welcomed the group, went over the ground rules and identified 4 goals for the Circulation forum: consistency, communication, opportunities to share and receive first hand news.

II.Summer Reading -Lisa Wood, Children Coordinator from Outreach— Lisa Wood presented an overview of the Summer Reading program emphasizing the essential role the clerks played as the frontline people. Lisa, Emily and Stacy are finishing up a video for this summer’s staff training which will be available for everyone to view. Libraries should expect a visit from Lisa and Emily with Spoticus that first week. If anyone has questions or needs concerning Summer Reading, they should call her or Emily. She said. “Summer Reading is our life for the next months and we are here to help you”. In the discussion that followed, Lisa Myers said she likes exposing office personnel to the realities of summer reading by having them volunteer for an hour during the first week. She thinks it is an eye-opening experience. This has been done in the past and may be offered again this year. Julie Ballou suggested that each library might take pictures of how they have decorated their library for Summer Reading so they could be shared in Shelflife.

Tags: 
Reading Program, Reserves, Self-Pickup Reserves, Damaged Materials, Vcirc, Prepaid Account, Public Computers, Library Cards, RFID

Ad-Team Meeting Minutes for June 7, 2006

Submitted by dbeach on Wed, 06/07/2006 - 00:00

REVIEW OF ASSIGNMENTS

Café Committee – Bids for the café will be received Friday, June 9 @ 10 am.

REPORTS

LIBRARY OPERATIONS & PLANNING – Kay reported the Headquarters position has been filled.

The new computer sign-up process will begin June 26. Training for library staff will be the week of June 12.

CONSTRUCTION MANAGEMENT – Todd reported the storm water retention for the proposed Service Center site is being reviewed.

LIBRARY COMMISSION – Donna handed out copies of the summary sheet for the 2006 Grants to be requested by MLS.

Donna asked Ad Team to let her know of any employees who would like to volunteer to serve on the United Way Committee this year.

Donna reported the OLA Endowment Cars premier went very well.

FINANCE & SUPPORT – Lloyd reported the Employee Loyalty Oath will go into effect today.

Tags: 
Cafe, Training, Grants, Public Computers, Summer Reading
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