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Change in Handling Returned Mail

Submitted by tricia.andrews on Tue, 05/02/2023 - 10:12

Background

TLC has no development and no plan for development to prevent notices from being generated and mailed to accounts with a known bad address.

The Problem

Tags: 
Access Services, Information Technology, Notices, Returned Mail, CARL

IT Change in Support Hours

Submitted by afischer on Sat, 08/07/2021 - 16:24

Be sure to check out our dedicated Information Technology Page with our hours, contact information, tips and tricks, and links for ordering IT Supplies!

Tags: 
IT, Customer Service, Information Technology, ILS

Headphone Troubleshooting Guide

When libraries send headphones back to IT reporting they do not work, IT performs tests on said headphones. They receive a number of headphones reported as not working but they do indeed work.

IT has created a headphone troubleshooting guide to help frontline staff test headphones before they are sent back to IT as not working. Please reach out to IT if there are any questions.

File: 
Headphone_Troubleshooting.pdf
Department: 
Information Technology/Circulation Control
Keywords: 
Headphone, Headphones, IT, Information Technology, Access, Access Services

Ad-Team Meeting Minutes - January 22, 2014

Submitted by ssylvester on Thu, 01/23/2014 - 00:00

Library Operations – Denyvetta reported that the Belle Isle Library had their general staff meeting. Denyvetta proposed a question to the Belle Isle library staff, “What qualities and characteristics they seek in a manager? She shared a few of their ideas with the Ad Team.

Tags: 
Information Technology, Budget, Summer Reading, Cafe, MSDS, Construction, Library Commission, HeartWalk, Renovations

PCS Forum Minutes - April 2013

Submitted by jwood on Wed, 05/01/2013 - 15:41

Todd opened with a discussion about the purpose of this forum and what we wanted to accomplish. Also, we discussed what the forum should not be. The group agreed the forum should be used to express concerns, customer issues, to compare notes, for best practices of the job, and offer feedback on different experiences. However, the forum should not be used as a “gripe” session or for customer complaints. Our goal is to provide our customers with a consistent library experience.

Tags: 
Public Computers, Information Technology, Customers, Equipment, Wi-Fi, Computer Sign Up

Reorganization of IT Department

Submitted by dmorris on Tue, 03/12/2013 - 13:55

With the retirement of Jim Welch, there will be some reorganization within the IT department. Anne Fischer will be assuming the position of Deputy Executive Director of MLS/Technology as of July 1, 2013. While she will retain some of her current duties, she will also be working with vendors as we go through the process of purchasing new ILS software as well as all other software that will be needed and assume the role of administrator for the new software.

John Wood will be adding management of the Physical Security Systems (IP Security cameras), assisting with management of the new software, and will take over the duties of planning the technology replacement cycle which includes budgeting and purchasing of the computers each year. He will also retain all of his current duties.

Tags: 
Information Technology, Reorganization
Release Type: 
Press Release & System News

Ad-Team Meeting Minutes for August 22, 2012

Submitted by tgoggins on Tue, 08/28/2012 - 11:31

"Share Your Story" presented by Siobhan Morava and Chris Larwig:
Siobhan explained the "Share Your Story" initiative which is video clips of customer testimonials of the importance of a library and what impact the library system has made in their own lives. They also touch on the personal interest, love and appreciation for libraries. Each "Share Your Story" is different from the next. Chris Larwig played two "Share Your Story" clips one of Best Selling Author Mary Higgins-Clark and the other of Oklahoma Author and Poet Audrey Streetman. They are currently gathering more stories and will soon begin making the videos viewable individually.

Tags: 
Intranet, Search, Library Commission, Information Technology, Friends, Almonte

Commission Packet - August 2012

Submitted by tgoggins on Fri, 08/17/2012 - 16:03
Direct Link: 
August 2012 Commission Packet
Tags: 
Library Commission, Statistics, Expenditures, Purchases, Lease, Information Technology, Insurance
Release Type: 
Commission Packet

Ad-Team Meeting Minutes for March 23, 2011

Submitted by dbeach on Wed, 03/23/2011 - 00:00

NEW ITEMS

Jazzed at the Library – Kim and Diane provided information on a program series currently being discussed to target young professionals to become more actively involved with the Metropolitan Library System. The series entitled “Jazzed at the Library” will be developed to engage the group in a way that would be similar with other events held throughout the community. Handouts explaining the idea and details for the series were passed around. Questions and discussion followed. A committee has been formed and more information will be brought to the Ad Team as it becomes available.

REPORTS

INFORMATION TECHNOLOGY – Anne reported IT is preparing for the upcoming move to the temporary location for Southern Oaks.

IT is currently in the process of installing new computers at various locations.

DEVELOPMENT – Diane and Chris are currently working on the final details for the Literary Voices event. Heidi is preparing for the upcoming Heartwalk.

The landscaping project at Ralph Ellison is complete.

Tags: 
Information Technology, Construction, Library Commission, Finance

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