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Prepaid Balances

10/17/14 02:41 PM
From: Anne Fischer

The Business Office just brought to my attention that they have been receiving RFPs from some of the libraries to refund prepaid balances to customers. Unless the customer specifically asks you to refund this money rather than have it go towards fines, we would prefer that it not be handled this way. While the customer will get their money back, that balance isn't being removed from their record so it's possible they could be refunded multiple times.

Circulation Forum Minutes for May 2010

I.Ground Rules –Lisa Myers welcomed the group, went over the ground rules and identified 4 goals for the Circulation forum: consistency, communication, opportunities to share and receive first hand news.

II.Summer Reading -Lisa Wood, Children Coordinator from Outreach— Lisa Wood presented an overview of the Summer Reading program emphasizing the essential role the clerks played as the frontline people. Lisa, Emily and Stacy are finishing up a video for this summer’s staff training which will be available for everyone to view. Libraries should expect a visit from Lisa and Emily with Spoticus that first week. If anyone has questions or needs concerning Summer Reading, they should call her or Emily. She said. “Summer Reading is our life for the next months and we are here to help you”. In the discussion that followed, Lisa Myers said she likes exposing office personnel to the realities of summer reading by having them volunteer for an hour during the first week. She thinks it is an eye-opening experience. This has been done in the past and may be offered again this year. Julie Ballou suggested that each library might take pictures of how they have decorated their library for Summer Reading so they could be shared in Shelflife.

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