Tech Support Meeting Minute Archive

Update on Ways to Notify Customers of New Changes Regarding the Internet
Nothing has been done with this item yet. Public Relations will be working on a revised form.

Update on How to Best Inform Customers in Using the Public Access Computers
Scott has developed a rough design of a postcard-sized placard. He has also created wallpaper for the computer, which states how everything works. Automation will look at the demo to see if it would be feasible.

Update on Changes to Customer Requests for Purchase
Materials Services has not done anything with this yet. It is a work in progress.

Update on Removing Social Security Numbers from Leave Approval Forms
This has been done. There have been many positive comments on this.

Update on Labeling of Videos and CDs Being Kept in Customers’ Cars during the Summer
Scott has designed something, which will need Judy’s approval. Materials Services is currently looking for CDs when they receive gift or withdrawn items that come in to their department. Crystal has spoken with Heidi Johnson, in Tech Processing, and will follow up with her. Jeanne Devlin, in Public Relations, suggested a traveling display of damaged CDs.

Update on E-mail Notifications for the Public
There have been over 30,000 e-mail notifications. Automation has been encountering some problems regarding incorrect e-mail addresses. Jim is working with Pam Buchanan on this issue. Pam has been contacting customers to verify e-mail addresses. A printout could be used for staff members to place on the reserved material that would alert customers that their e-mail address is invalid. Judy or Denyvetta will discuss at next Library Manager’s meeting. Judy will show the managers a sample printout that will be used.
Update on Recommendation Regarding Prepaid Negative Balance
Kay Bauman has finished this and it has gone to Anne Hsieh.
Update on Possible Sub-Committee Forming to Discuss Prepaid Fees Account
Judy has solicited and received volunteer committee members. She will ask Lisa Myers to chair this group. Anne F. will need to meet with the group.

Administrative Names and Contact Phone Numbers on the Web Site
Discussion on whether to have Administrative employees business phone numbers and E-mail addresses on the Internet resulted in the decision to have Human Resources, Public Relations, Development, and Public Services phone numbers and e-mail addresses published on the Internet for the public. Each listing will have a short informative statement indicating why a customer may want to contact each office.

Example: To inquire about job openings, please contact Roy Ballou at……
Each office mentioned above should decide who would be the best person for a customer to contact regarding information from that department.

E-mail Notifications for Reserves and Overdues
Anne and Jim demonstrated to the Tech Group the E-mail Notification System.

Internet filtering – has been in place since August 2001
* Development of new client for public access
* Development of filter switch for staff
* Installation of “Bess” servers (N2H2)
* All computers switched from Netscape to Internet Explorer

Commercial CASS software
* Purchased commercial software for automation rate mailing
* Developed interface between new software and NonStop server system
* Test is 100% or fail
* Every two months install updates to software