Tech Support Meeting Minute Archive

Tech Support Meeting Minutes for October 2010

The browse by shelf number functionality in the staff catalog will be shared with others to obtain feedback.
Kay received feedback from the library managers and feelings were neutral towards the shelf number brows-ability and from this reaction, this function will not be added to the Staff Catalog. Since the customer number look up feature was bundled with this feature, customer look up will be added at a later date.

Jimmy demonstrated a portable/wireless library card application entry system to have when a library employee is away from a library location having people fill out library card applications at school visits or other events. With this system, you can search by name to see if someone already has a card, if not, you ill in the information and have a scanner with the device to scan a new card and add it to the system. This could be useful during summer reading to use in house when circulation lines get long and gives the possibility to use it at other events away from the library.

Tech Support Meeting Minutes for July 2010

Kellie and Teresa are still reviewing the results from the intranet survey and have been investigating searching options. They will be meeting with IT soon for testing.
Materials Selection has been using the new customer suggestion database for 3 weeks and it has improved their workflow and has saved a lot of time.
Customers are getting served quickly and efficiently because the system automatically places the reserves when the orders are placed.

Tech Support Meeting Minutes for April 2010

Kellie and Teresa are reviewing the results from the intranet survey and will be working with IT while adding additional searching features to the intranet and internet.
The topic of exploring other options for accessing uncataloged paperbacks is still an ongoing process of discussion and investigation.
Janet and Jimmy have streamlined the process of customer suggestions into a database. They are still working with the database before they make it live. Once it is live, when orders are placed for materials, reserves will automatically be placed for those that have submitted the title as a purchase suggestion.

Tech Support Meeting Minutes for January 2010

1. Kellie and Teresa will continue to pursue adding an advanced search feature to the internet.
2. Pauline, Karen, and Jimmy are still exploring other options for accessing uncataloged paperbacks.
3. Kellie is investigating a more effective way to save and search important memos.
4. Cataloging search tips have been added to training times.
5. Janet and Jimmy will continue discussing automated reserve placement.
6. Headphone sales have been implemented at all library locations.
7. Anne discussed the 30-day pop-up notice with LaVetta.

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