Tech Support Meeting Minute Archive

Tech Support Meeting Minutes for October 2007

Kim Terry will review the FAQ questions and answer them with the assistance of a Tech Use group member and report back at the next committee meeting.
Kim distributed a draft of the multiple use Computer FAQ. The FAQ will be available on the MetroLibrary website and in hard copy at libraries (Appendix 2).

The simple search screen subcommittee will meet and discuss their findings at the next Tech Group meeting.

On behalf of the subcommittee, Kim Terry presented 3 proposals for a new simple search screen for CyberMARS. After discussion, the group recommended changing the screen to the proposed one that looks similar to the one below with the addition of the Shelf Number radio button. The planned implementation date of January 1st

Tech Support Meeting Minutes for July 2007

Deb Willis reported over her findings from the Library Managers’ on the text to include in the FAQ handout and simple search screen (Appendix 2).

Kim Terry will review the FAQ questions and answer them with the assistance of a Tech Use group member and report back at the next committee meeting.
After review of the simple search screen text, Tech Support Group discussed established a subcommittee to further investigate simplifying the Simple Search Screen. Committee members will include Janet Brooks, Kathy Dunn, Teresa Goggins, Buddy Johnson, and Kim Terry. The committee will meet and discuss their findings at the next Tech Support Group meeting.

Tech Support Meeting Minutes for April 2007

Deb Willis will report at the next Tech Support meeting over her findings from the Library Managers’ on the text to include on the Simple Search Screen. She will also present the top 10 questions that should be addressed in the FAQ hand-out.

Jimmy Welch reported that 70% of those surveyed wished to change the search functionality from “auto phase” to “auto and”. He also announced on May 7th, 2007 would be the new roll-out for “auto and” on CyberMARS and Staff Catalog.

Anne Fischer reported that permanent tracers are on the tracer’s list. Anne suggested printing two different tracer’s lists. Temporary Tracer list would be printed weekly and the permanent tracer would be printed monthly. The new implementation date would be on May 3rd, 2007.

Tech Support Meeting Minutes for February 2007

IT will deliver a report during the April meeting over the RETURNED text on V-CIRC.

Buddy Johnson addressed the author-search and spell check report submitted by a fellow librarian. Jimmy Welch and Anne Fischer showed the group examples. After group discussion, Tech Support suggested adding text to the Simple Search Screen to help customers address their search needs and possibility changing the search functionality.

Deb Willis will lead Library Managers in soliciting feedback for the text to include on the Simple Search Screen.
Stu Williamson, Metropolitan Library System Researcher, will be asked to conduct a brief survey on changing the search functionality from “auto phrase” to “auto and” and submit those results to Jim Welch.

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