Phil reminded the managers of the agreed all system theme for customer appreciation month, “Celebrate! Top ten reasons we ♥ our customers.” Doug Bentin will create a top ten list. Each library will receive one 24” x 36” poster or the managers may select another size. There will be bookmarks available. Libraries will use their individual budgets for any specific activities during the month.
Performance Standards Update
Denyvetta distributed a performance standards spreadsheet with purposed changes. She informed that measurements have been removed and specific guidelines will be developed by the MLO Advisory Group and presented in a separate document. The managers were asked for their thoughts on the revised standards. All agreed standardized measurements for staff would be best instead of different measurements at each location. Any ideas may be forwarded to Denyvetta.
Cash Deposit Committee Update
Denyvetta distributed the cash deposit and accuracy spreadsheet prepared by Stuart, PLA. She shared that the format of the monthly cash deposit would be updated through the efforts of Stuart, the Cash Deposit Committee, and the Business Office.
