Access Services

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Access Services Minutes - June 20, 2023

Submitted by tricia.andrews on Thu, 06/29/2023 - 10:12

Learn: Collection Services and Development (Mira Green, Janeal Walker, Kirsten Bryson, Devin Mcghee, Galen Boydstun, CSD): The managers of CSD provided an overview of the collection development process based on questions submitted by the Access Manager group.

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Access Services, Access Services Minutes

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Change in Handling Returned Mail

Submitted by tricia.andrews on Tue, 05/02/2023 - 10:12

Background

TLC has no development and no plan for development to prevent notices from being generated and mailed to accounts with a known bad address.

The Problem

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Access Services, Information Technology, Notices, Returned Mail, CARL

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Access Services Minutes - February 21, 2023

Submitted by tricia.andrews on Mon, 03/06/2023 - 08:23

Welcome: Tricia welcomed Kenda as the new AMI at BI. All staff shared a time they were able to say “Yes” to a staff member or guest in the last few weeks. Some of the examples given included -- helping guests on computers, changing staff schedules, waiving fines for guests, offering many ways to get a library account, and accommodating guests in our Meeting Room spaces for one-off situations.

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Access Services, Access, Minutes, Access Manager, Access Manager Meeting

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Access Services Minutes - December 20, 2022

Submitted by tricia.andrews on Wed, 01/11/2023 - 08:03

Welcome: Tricia welcomed the group and introduced new managers Daniel Chesney, Brandt Sterling, and Elicia Medaris to the group. Tricia asked each person in attendance what they would like to learn more about or see developed by TLC as it applies to CARL.Discovery, CARL.X, or CARL.Connect.

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Access Services, Access Services Manager, Access Manager, Minutes, Access Manager Minutes

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Access Services Minutes - August 16, 2022

Submitted by tricia.andrews on Tue, 08/23/2022 - 07:51

Access Workshop Content Revamp Workgroup (Kevin Sendall, MC): Kevin reviewed the 6 Thinking Hats the access workshop content revamp workgroup discussed. Attendees participated in the green hat exercise.

System Updates (Mark Schuster, PSA)

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Access Services, Access Managers, Access Services Minutes, Access Manager Minutes