Access Services

Welcome: Tricia called the meeting to order and reminded everyone that FYIs would be sent as an email instead of discussed as agenda topics. Attendees shared wins from their locations in the chat. Tricia welcomed Kesha McGee, AM2 at WA to the AM group.

Tote Check In Server: Small group discussions were held to discuss how the Tote Check In Server is going at the libraries. Some libraries are experiencing issues with items being put on hold while in Transit as they are difficult to find.

Automatic Renewals Update

We have been planning to transition to automatic renewals for customers for several months. We have set February 1^st as the date that automatic renewals will turn on for customers. In the meantime, we need your help to start sharing with customers that this is coming and how it works. Our full -talking points guide to use with customers is attached, with key points from a staff perspective listed below.

How do autorenewals work?