Metropolitan Library System welcomes every member of the community to use and enjoy the Library’s facilities, collections, programs, and services. Our goal is to create a safe, welcoming, and pleasant place for education and enrichment where all individuals are respected.
To create a welcoming environment within the library, guests will:
Submitted by ssylvester on Wed, 03/20/2013 - 15:33
Kim announced the MLS Marketing Department received a total of six Addy Awards at the Addy Awards Banquet on February 23rd at the Coca Cola Events Center. The Addys are presented by the Oklahoma City Advertising Club and is the most prestigious recognition for excellence in local marketing.
Karen recently visited the Choctaw Library staff to work on their collection in preparation for a new manager.
Meeting called to order at 1:30 p.m. by Denyvetta Davis, Director of Library Operations
Staff Recognition Event – Candace McDaniel, HQ/LO
Candace shared with the managers that the Staff Recognition Committee is doing things a bit different this year. She stated the committee would like for staff to share stories about the library received from customers. The committee is preparing a keepsake scrapbook for each honoree and will send the managers a questionnaire asking to dedicate a staff member to assist with photos.
Candace stated instead of calling the groups of nominees to the podium, she asked the managers on their thoughts of presenting their honorees with the awards. She shared a list of 81 honorees nominated this year. Chris Larwig-MaC, is compiling clips for a showing during the event at the Cowboy Hall of Fame on November 10 in which the committee has arranged for some galleries to remain open for tours. A string quartet will play during the dinner.
Librarian In Charge – sharing of incidents by each of the libraries including the circumstances, the handling by staff, and any follow ups that were relevant. Linda Hyams also gave advice along the way if there were questions from attendees about certain situations and how similar situations were handled in different ways at different locations. Several veteran librarians also shared best practices in dealing with difficult customers and situations. Following the break, Linda had a series of incident reports and incident logs and went through the proper procedures for filling these out and why the wording and details are so crucial.
Candace informed the managers she is currently working on revising the “Public Space Reservations and Use” policy to make more relevant to all of the libraries. She is proposing to offer a tier pricing for meeting room rentals to include; (1) no charge for library and library related events (2) current or lower rates for non-profit organizations and (3) higher rates for profit organizations when using meeting rooms to promote their business.
Managers gave input on developing a clearer definition for library sponsored events and briefly discussed non-profit groups and the possible need to present 501C3 documentation proving non-profit status to receive no charge rentals. Rooms may currently be reserved up to 6 months in advance. A suggestion was made to possibly reserve no more than 2 months in advance to allow staff precedence over external groups when scheduling library programs.
Stuart distributed to the managers, packets containing charts and graphs of staffing information that details the workload at their libraries. He is revising the information that is used in making staffing decisions. All of the information used comes from each of the managers. Stuart asked managers to gather and forward to him within the next couple of months, the number of reference and service points where assistance is provided to the public. A set of assumptions and observations will be use at each library based on the need for staffing and will be evaluated by the data used.
Stuart asked managers to gather and forward to him within the next couple of months, the number of reference and service points where assistance is provided to the public.
Training & Development –
“How to be the Person Successful Companies Fight to Keep” by Connie Podesta Denyvetta shared a DVD by Connie Podesta entitled How to be the Person Successful Companies Fight to Keep. She informed managers that the contents of the DVD had been revised, reduced and manageable to observe within one hour.
After observing the DVD, Denyvetta invited managers to share their thoughts of the video and advised that it is available in PLA Resource Library.
