Submitted by risa.jensen-jones on Wed, 01/09/2019 - 10:15
Outcomes: To bring AM I's together to discuss issues related to Access teams thus ensuring that staff and customers have a consistent experience across the system.
Agenda topics:
Discussion:
We reviewed the information presented at the Access Managers Meeting on Tuesday, December 18, 2018 for those AM I's who could not attend.
We discussed in-depth the Annual Review, core competencies and calibration steps.
Submitted by risa.jensen-jones on Mon, 12/10/2018 - 12:18
FYI:
Last Meeting Summary – Risa
We discussed the shelving order guide, collecting email addresses from customers, the change in withdraw / damage, and delivery tracking.
TLC Product & Ticket Updates – Risa
We discussed the issue with mobile renewals. The issue is generating on item numbers beginning with a letter and can be resolved if the customer switches to the full site. (Update: TLC is currently doing development work to fix this and will be available in the next upgrade)
Submitted by risa.jensen-jones on Mon, 12/03/2018 - 15:31
System Library Account Naming
As a follow up to standardizing the use of the Location Codes and Statuses within CARL.X, we discovered that it was not always clear which library account to use for sending materials between libraries that cannot have holds placed on them. In order to make it clearer what each library's system card is for, the Access Managers have proposed a naming convention for system library accounts.
Submitted by risa.jensen-jones on Fri, 10/26/2018 - 12:57
Outcomes: To discuss topics/tasks related to Access staff to ensure that staff and members have a consistent experience across the system.
Agenda topics:
Job descriptions – housekeeping changes - Meghan
Meghan shared that slight modifications have been made to the job descriptions for the Access Manager I, II and III positions. The drafts can be viewed in the AM folder on SharePoint.
Submitted by risa.jensen-jones on Mon, 10/15/2018 - 17:20
FYI:
AM Job descriptions – housekeeping changes
Documents with track changes detailing the updates to AM job positions are posted on the AM Sharepoint in the AM Meetings folder. They have been sent to Kelley for final approval and will then be posted on the intranet. The job descriptions were created using feedback from the AMs to create more distinction between roles and to add clarity.
Submitted by risa.jensen-jones on Mon, 09/10/2018 - 10:47
Outcomes: To discuss topics/tasks related to Access staff to ensure that staff and members have a consistent experience across the system.
FYI:
Expired Holds – Janeal
Recommendations for handling expired holds were posted on the intranet. Feedback was collected. A suggestion to add a note in habitual customers’ accounts was incorporated into the document. The group discussed when the process should be implemented.
Submitted by risa.jensen-jones on Mon, 08/27/2018 - 14:17
It's that time again to share your thoughts on an Access Services proposal!
This month we're looking at standardizing what location codes and statuses mean across the libraries.
The Problem
Location codes and statuses have been used for varying purposes across the libraries and departments. This has made it difficult for Collection Development to have an accurate picture of each library's collection to make sure they are ordering material appropriately.
