Submitted by risa.jensen-jones on Mon, 07/23/2018 - 17:11
Thank you to everyone who provided input on the Damaged Materials process earlier this month! We had some great questions and suggestions posted. After discussion on the suggestion to add ‘bedbugs’ as a damage reason, the group determined that the note added to the account when handling pest damage will serve the same purpose if the customer questions what kind of pest damage their materials had.
This time we’re asking for your thoughts on the process to handle Missing Expired Holds.
Submitted by risa.jensen-jones on Fri, 07/13/2018 - 12:11
Outcomes: To bring AM I's together to discuss issues related to Access teams thus ensuring that staff and customers have a consistent experience across the system.
Resource Documents:
Developmental Goals vs Performance Goals
21 Examples of Personal Development Goals for a Better You
Submitted by risa.jensen-jones on Thu, 07/05/2018 - 18:30
In an effort to involve more perspectives before we try implementing a new procedure, we will be periodically posting proposed process changes to this page. This month, we are posting about the process for handling Damaged Materials. We invite Access Staff to provide comments below about the proposed change. We especially want to know if there are any hurdles to implementing the process as proposed that we do not appear to have considered.
Submitted by risa.jensen-jones on Fri, 04/13/2018 - 09:27
Outcomes: To bring AM I's together to discuss issues related to Access teams thus ensuring that staff and customers have a consistent experience across the system.
Submitted by risa.jensen-jones on Tue, 02/13/2018 - 09:25
Outcomes: To bring AM I’s together to discuss issues related to their teams and back room tasks to ensure that customer and staff experiences are consistent throughout the system.
