In January 2012, Tech Support received a suggestion on adding a new lookup function to vCirc to show relationships of card holders so spouses or children can easily pick up other people’s reserves. Tech Support drafted a statement to add to the reserve pick-up page that says, “You must check this material out with the card you placed the reserve on” to help with this occurrence. This subject was then discussed at the February and March Managers of Library Operations meeting. Three library manager volunteered to develop scenarios to help educate staff and customers and brought those for discussion at the May Circulation Forum.
Since the topic still continues to surface, we have developed an FAQ for customers and staff. This draft was shared at the July Circ Forum (minutes to be posted soon). Below is the draft of the staff FAQs that includes the feedback provided by the circ clerks. Please let us know if you have any additional feedback or need further explanation.