Internal Press Releases

• Course 1 ~ Power and Pride: The Origins of Pride Month (OPT)

• Course 2 ~ Beyond Pride: Year-Round Action (OPT)

We have changes coming to the Shelving Training courses that will launch June 27. We’ve received feedback the training is long, repetitive, and intense for both new and existing staff. In January we made changes to the shelving order rules to reduce the complexity and number of rules to simplify shelving. This was the start of making shelving training easier. As we continue to onboard new staff, we want to focus on retention and reducing the amount of training. We are also taking this opportunity to move toward removing the divisions of access and engagement.

On Tuesday, May 31 after close of business, TLC will be performing an upgrade to CARL.X, CARL.Connect, and CARL.Discovery.

Here are the main highlights of what you will notice:

Guest Experiences (GX): where we are and how it works to focus on building long lasting relationships with the community. I provide an overview and describe the why we are doing it and what the results from GX should be for us in the future. I will be doing more about GX as we go along and will be speaking to staff about this (and other things) over my stops at locations over the coming weeks. Please feel free to ask questions when you see me.