Leadership Team Minutes - December 08, 2021

Larry welcomed us to in-person meeting in Friends Room.

Larry let LT team know that a commissioner told him that at a meeting it was announced that Belle Isle would be open in their renovated location January 15^th. We need to ensure that staff are aware that is not a correct date. We are not anticipating a reopening date until sometime in March at the earliest. If customers, ask we simply need to let them know that the January date is not correct.

We talked about the upcoming visit by Tulsa City County Library Visit- We will start at NW, at 10am. Then head to BE approximately at 11am. After the BE tour we will head DN for a tour and lunch. Not lunching all together, but with the person we are going to meet with, as our counterpart. Then meet back together in the Friends RM to discuss what we have learned in the day. If you are not meeting with a person, then you do not have to be at the NW or BE, preference is to be DN and participate in tour.

Larry spoke with Leadership Team about updating the service model. Overall customers expect different things and are looking to interact with us in different ways. A customer implies that it is a short-term interaction, and it focuses on the transaction. We have people who use our services who never interact with a staff member. We would like to focus on creating long term relationships with those who are using our services. Changing to a guest focus will make us think in a different way. It is what the hospitality industry uses to create an experience. We will be starting with one department and one location. It will be focusing on getting to a yes within boundaries. The goal is to have this started by July 1.

• Committee Inventory Progress Report – Risa

Risa described the progress made by her and Tricia on the Committee Inventory, discussion followed.

Action: Risa will post this report on Intranet

• Safe Place Update – Mark

Mark has been meeting with Milissa to get the training started for Safe Place. Mark shared the training outline with Leadership Team. Training is currently planned to occur in March with a go live date in April. There was discussion about how to proceed with making the training video now that we have some vacancies in MAC.

• VG 400.1 Procedures – Larry

Kellie will be sending information to LT, and we will talk about this in January.

• Conference Travel budget update - Chris, Kim, Larry

The money that was budgeted for PLA is not enough to cover all part of the conference. PLA registration increase and the library system will pay for that increased cost. We are asking that everyone stay within the total budgeted amount for PLA so that it fair to all. Staff may need to pay for part of the conference

Information / Update Items:

• Core Values Committee update – Chris, Kim

Kimberly started with an update on where the committees are. The proposals will all be turned in early next year so we can evaluate whether there will be a budget impact. We are moving forward.

Pauline is helping by posting minutes for the steering committee, and the subcommittees.

• Design Institute Webinar – Risa

• Keynote from Anythink Libraries, talked about things they have done. Turned their conference room into a kitchen, like in your home, to be the place where people gather to talk.
• They discussed a process, much like what we have done for the ED2 project, by talking with the community to see what they wanted to see in a new building.
• They discussed changes to current locations, such as changing a closet to a puppet theater, etc.
• They talked about sustainability and recycling with the building projects

• There was an emphasis on function rather than aesthetics.
• Designing for Equity and Inclusion, religious rooms, respite rooms, gender neutral restrooms.

• Opening Night activities – Larry

• There will be an Opening Night Celebration this year, it will take place at the baseball stadium. They will not be using the Downtown Library or other venues as they did pre-COVID. The library will have a table there and it’s from 7p-10p. If anyone is interested in helping at the table reach out to Kimberly Boldt.

• Marketing Status – Larry, Anthony

• Kim Terry will be helping with the system level marketing that we will be producing while we are short staffed in MAC.
• Kellie Delaney will be assigned to do coordination for marketing until the positions are filled. Kim Terry is doing some marketing, but mostly continuing to do PR.
• When needed we will use people in system with some marketing and social media. These groups will report to Larry.
• Long-term, we will be making a change and bringing all system communication under one roof. The position will be changing from Manager of Marketing to Director of Communications. This will be important to help to keep the same messaging, internally and externally with the Intranet, Internet, and social media.

        • Results are in on the Kiosk at Mitch Park-Edmond survey naming: Metro Library to Go.

• Notary services Larry let us know that the lawyer has reviewed our proposal for notary services. There are some questions that need to be answered and we will be working on that before we move forward with providing that service.

News from Units:

• DVS - Heather

• Celebrations – Sharon Salmon want her and her sister to give a for a scholarship

              2019, 2021, think about

• Library Giving Day is April 6^th.
• Booksale:  Information to all staff (FAQ) bookmarks and half sheet flyers with QR codes, membership will be available at the event, but those 12^th hour joiners are not going to be able to shop, must have ticket to attend. Volunteer opportunities will open Jan 10^th. Have a library resource at the book sale. Do libraries have staff willing to work a table, this will be a paid volunteer opportunity?

MTC is shorthanded. Please be patient since they are lean right now.

Winter Reading Program announcement