Leadership Team Minutes - February 03, 2021

Agenda Topics:

News:

• MeeScan update – Anne provided first-month usage statistics for January, which included 301 sessions logged by customers, 21,000 curbside encounters logged, and approximately 56,000 items picked up.  The app received 130 customers reviews with an average rating of 4.9.
• Friends of the Library – Heather advised Warr Acres employee Alma Brown was honored by FOLIO for story hour excellence.
• Introduction, Director of Outreach and Engagement Services –new Leadership Team member Kimberly Boldt was introduced.
• Del City update – Mark stated that 90% of the furniture has arrived and shelving installation mostly complete.  There will be a virtual ribbon cutting on Friday, March 5^th with the grand opening scheduled for Saturday, March 6^th.

Kiosk staffing:

• Discussed primary positions responsible for maintaining the kiosk inventory and the possibility of providing a book drop for overflow materials.  The group decided that the new outreach manager position and support staff will be primarily responsible for managing the kiosk, with other staff involved as needed.  The regional directors and information technology staff will serve as backups.

Policy review schedule update:

• On March 3rd, the SMG members will begin reviewing policies that require updates.  Draft policies will be shared with the LT at the March 17^th meeting.

Process audit:

• Anthony reported that the last Security services audit was completed in 1999.  He reported that Operations has a current Request for Qualifications proposal out to find a company to conduct a current Security department audit.  The audit will include a review of current policies and procedures, a risk assessment of physical spaces for each location, a risk preparedness proposal, and a staffing review.

Saturday deliveries:

• The group discussed resuming Saturday deliveries, including customer impacts, logistics, workflow adjustments, and COVID limitations.  Following discussion, the group decided to revisit the issue again in mid-March.  The group discussed the proposed two-route delivery schedule.  The decision was made to start running the new schedule immediately to test long-term feasibility.

LEAP presentation review:

• The group was asked to review and be prepared to discuss the LEAP proposal top 10 items at the March 3^rd meeting.

Compiled feedback for staff morale:

• The group discussed items already being done/addressed and the creation of a resource list for staff.