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Two New eReference Titles Available Now!

Submitted by sadie.bruce on Mon, 03/27/2017 - 15:57

As part of the Gale Virtual Reference Library we have purchased two great eBooks of popular reference titles (the same as you would find on our shelves).

Tags: 
Reference, Databases

Public Service Committee (Commission) - January 2017

Submitted by mwatkins on Thu, 01/05/2017 - 12:06

Date:  Monday, January 9th, 2017
Time:  3:30 p.m.
Location:  Downtown Library

Direct Link: 
January 2017
Tags: 
Rules of Conduct, Reference, Internet Access, Materials Selection
Release Type: 
Public Service Committee

AS 100 Reference Services

The Metropolitan Library System strives to provide the highest quality of reference services possible, responding to all inquiries with accuracy and efficiency. To best meet the needs of our communities, Metro Library staff will employ a service philosophy that ensures service that is professional and unbiased.

Service Philosophy and Library Ethics

CONNECT Minutes for June 2013

Submitted by bjohnson on Mon, 06/17/2013 - 11:05

Forum members broke into small groups as Jennifer Jones – CH led an activity on unusual reference questions. Jennifer provided four categories – Most Humorous, Most Popular, Most Likely to Change the World and Most Likely to be Incarcerated – then asked each group to submit questions from their experience as candidates for each category. After a lively discussion among the groups Jennifer shared all the candidate questions and asked the submitters to share with the group how they answered the questions and what sources they used. Then the forum voted for the winners. Results can be found on the resources page.

Tags: 
Reference, Oklahoma Collection, Special Collections

CONNECT Minutes for June 2012

Submitted by admin on Mon, 06/18/2012 - 10:04

The Changing Face of Reference: Julie Ballou spoke briefly about the changes implemented in Northwest such as the combined service desk and phones being answered in the back room first, and the challenges some of these changes have presented to serving reference customers. Julie then took the group on a tour of the building.

Sharing – After the break, we had reference service topics suggested by a variety of librarians

Tags: 
Reference, Northwest Library

Ask a Librarian

Submitted by bjohnson on Tue, 05/22/2012 - 11:17

Part of my personal philosophy in regard to reference service is that I will do everything in my power to make sure that my customers leave with some sort of answer. Whether it’s the answer they came in for or a referral to another place that can answer it, I figure every customer is precious and I’m going to do everything I can to make sure they leave the library a little bit wiser than when they came in. But we’ve all had those times when we just can’t come up with the best answer for your customer.

Tags: 
Customer Service, Reference

CONNECT Planning Committee Minutes for April 2012

Submitted by admin on Thu, 04/19/2012 - 14:02

We talked about subject matter and locations for the remaining dates for 2012. They are: June 12th – The Changing Face of Reference (NW); September 11th – Who Aren’t You Reaching? (DC), and December 11th – It Was a Wonderful Year (SO). All times will be from 2pm-4pm.

The recap for the March meeting at the Service Center was positive; attendees had positive things to say about the tour and the information received. Attendance was lower than normal, but that could have been based on many factors such as PLA week, Spring Break, difficult parking at location, etc.

Tags: 
Reference, Intranet

Manager of Library Operations Meeting Minutes for November 2007

Submitted by tgoggins on Wed, 11/14/2007 - 00:00

Karen discussed the pilot project at DC to interfile reference materials with circulating materials. Melissa and MSL are in the process of getting ideas for labels.

A progress report can be expected in January 2008.

Kay advised, this change will likely occur at the new locations but, will not necessarily take place at all libraries.

Computer onscreen nudity – Mary Patton, DN

Mary briefly spoke of the clarifications on nudity and strongly feels a clear cut definition and some directions are needed regarding this topic.

Kay shared some of the categories blocked by the adult and student filters. She invited managers to review category definitions by visiting www.securecomputing.com

Tags: 
Leadership MLS, Reference, Rules of Conduct, Library Updates

Manager of Library Operations Meeting Minutes for December 2003

Submitted by tgoggins on Wed, 12/10/2003 - 00:00

Tech Processing Presentation – Heidi Johnson from Technical Processing showed the managers a PowerPoint presentation on her department, its personnel, its mission, and a lot of details of how it accomplishes its challenging tasks. The workload handled on a daily basis can run from 50 to 100 boxes of books and other materials that all have to be processed and made available to our staff and customers. Last year, over 143,000 items flowed through Tech Processing and out to the branches. After the presentation, Heidi made several tongue-in-cheek awards to help highlight some of the problems of coordination that arise between TP and the libraries such as: labeling directly on items, creating numerous non-standard audio-visual labels, and not returning the new book boxes as soon as possible so that they are ready for more new arrivals. The managers thanked Heidi for her presentation and for all the good work her staff does every day.

Tags: 
Technical Processing, Reference, Training, Spoticus
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