Submitted by larry.white on Tue, 12/28/2021 - 11:40
As our service environment changes, we need to examine how we can provide service in the most meaningful ways and build long-term relationships to the communities that we serve. I want to discuss a vision of how our customer service model will evolve of the coming year and provide a brief overview of what we want to achieve and why we are doing it.
Submitted by larry.white on Wed, 11/24/2021 - 19:16
I just wanted to take a few moments of your time to share our best wishes for a safe and happy holiday to everyone. Please watch the video for more details:
Submitted by larry.white on Fri, 11/19/2021 - 11:31
I wanted to share with you our thoughts on why the holiday schedule was not amended to include a Juneteenth day off for staff. We will be celebrating Juneteenth as a system event to share the understanding of what the holiday represents with our customers. Please watch the video for more details:
Submitted by larry.white on Thu, 10/28/2021 - 09:12
I want to help everyone understand the strategic framework and to learn more about the next steps in the process. I created a video to discuss the framework: what it is, why it is needed, how it will work, and the next steps in the process of implementing it.
Submitted by larry.white on Fri, 09/17/2021 - 10:07
In 2020, MLS approved a new set of core values for the organization. They include Diversity, Equity, and Inclusion; Innovation; Integrity; People First; and Respect. Now it is time for us an organization to put the core values into action.
Submitted by larry.white on Tue, 06/29/2021 - 08:39
What is happening?
MLS will be implementing some changes to our Library Accounts and Borrowing policies beginning July 1st. The two major changes happening in July will be starting a fine free pilot and transitioning to a three-year expiration date for library accounts.
Submitted by larry.white on Fri, 04/23/2021 - 12:09
This is a short video that provides information regarding where we are with the budgeting process, our approach to reopening the library, the work of the Communications Cabinet, and appreciation for the work that you do. There will be more information on all these topics moving forward as we progress through the year. Please let me know if you have any questions.
Submitted by larry.white on Thu, 02/25/2021 - 18:35
This video is about describing the general state of our library system. It is a 20,00-foot perspective of where we are today and how we can move forward in becoming a meaningful and impacting organization for the communities we serve. I am still learning and listening to you and our stakeholders to better understand what our needs are and how we can make a difference. But, I wanted to give you an idea of what I am thinking and where we are; it does not include everything that we do well or need to improve on. There will be more videos in the future that will address things more specifically.
I will be out learning and listening to you as we move forward. I hope you decide that we can be a leader in our communities and work together to bring success to fruition for everyone. Thanks for listening to me ramble for a while.
