At Staff Day I talked about rebuilding the model for providing customer service. Each department or division will have the opportunity to identify what this looks like for them, but we are all starting with this very basic customer service approach. You may even recognize parts of it as coming from previous customer service training and our old Service Principles. You will probably also recognize much of what you are already doing. I'm sure you will be hearing more about this at your location, but in case you are curious after hearing about it at Staff Day, the big picture view of it is provided here.
