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Manager of Library Operations - June 2014

Submitted by jnormore on Thu, 09/18/2014 - 15:57

Anne distributed “Permissions for New ILS” sheet and a “Terminology Explanations” list for various roles.  She is working on a permissions book for the various role assignments.  The managers were asked to complete the “Permissions for New ILS” sheet by marking which box staff members should have access to and return the sheet to Anne as soon as possible.  If any other roles are needed the managers are encouraged to contact Anne and she will be happy to add another column.

Anne provided some some information on key differences between our new ILS and the existing system.

Tags: 
ILS, Permissions, Library Cards, Claims Never Had, Reminders, PC Reservation, Point of Sale, Paperbacks, Schedule, Budget, Summer Reading, Construction, Training, PPC, PIE

Do You Use A 'Claims Never Had' When a DVD Is Returned Without Disc & Customer Claims It Wasn't There?

From time to time you may encounter a customer who returns a DVD and claims the disc was not in the case when they checked it out. This may be true since discs have gone missing and the case is left on the shelf. One way to avoid the customer getting home and not having the disc in the case is to check inside the case when you check out (or check in) an item to verify the disc is in the case. You will want to use the "Claims Never Had" very sparingly - especially since the customer only gets three instances in a rolling 12 month period.

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