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1. The Volunteer Measuring Stick.pdf

   application/pdf attached to: Volunteer Measuring Stick Survey Administered and focus begins for 2013

   11/30/2012 - 15:12

2. The NW Study Room Survey Results.pdf

   application/pdf attached to: NW Study Room Survey

   12/20/2013 - 17:11

3. Walking Wednesday.pdf

   application/pdf attached to: John Rex Elementary Weekly Library Visits

   11/08/2014 - 10:58

4. Share your Story response time

   Individuals that share a story either through the phone or online form will receive a response back thanking them for taking the time to share the story of how the library has made a difference within 48 hours. Those that make the commitment to be ...

   11/29/2012 - 10:14 - 0 comments

5. Literary Voices speaker and event

   Work with the Literary Voices committee to identify an author that provides an enriching experience for a large group of people while raising awareness of the Library system and the benefits it provides to the community. ...

   11/29/2012 - 10:27 - 0 comments

6. Public Art at Warr Acres

   Select a piece of public art for the Warr Acres Library that reflects the community and is inviting as your enter the Library. ...

   11/29/2012 - 11:03 - 0 comments

7. Identify and Implement a new Mission Statement for Volunteer Services

   Create a mission statement for all volunteer interactions that is succinct, engaging and empowering. ...

   11/30/2012 - 14:56 - 0 comments

8. Volunteer Measuring Stick Survey Administered and focus begins for 2013

   The Volunteer Measuring Stick Survey will be sent to all currently active volunteers to measure their level of engagement and fulfillment through their experience with the library system. Staff will be coached by the volunteer coordinator ...

   11/30/2012 - 15:12 - 0 comments

9. Monthly check in with SPOCs at each location

   Volunteer Coordinator will check in by e-mail, over the phone or in person with each SPOC at least one time during the month to ensure all questions are answered, ideas are captured and relationships are strengthened. This will be an informal ...

   11/30/2012 - 15:19 - 0 comments

10. Create Summer Volunteer Video Training Scenarios

    Training videos available on the web will be produced and made available for staff and teen volunteers to view prior to summer at the library. In addition to the information that needs to be conveyed through each customer interaction, each ...

    11/30/2012 - 15:29 - 0 comments

11. Support MLS website

    The Support MLS website provides up to date and easy to use information and links to connect the public to the Library Endowment Trust and Friends of the Library, as well as how to donate and volunteer. ...

    12/11/2012 - 12:35 - 0 comments

12. Programming

    Will offer in FY 13-14: ...

    12/11/2012 - 14:15 - 0 comments

13. Inviting Space

    Increase awareness of the NW Library for its architecture design and functionality. ...

    12/11/2012 - 14:19 - 1 comment

14. Staff Development

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    12/11/2012 - 15:13 - 0 comments

15. Ensure a Welcoming Experience - Staff

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    12/11/2012 - 15:22 - 0 comments

16. Atmosphere of Hospitality

    ...

    12/11/2012 - 15:28 - 0 comments

17. Customer Interactions

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    12/11/2012 - 16:30 - 0 comments

18. Celebrate BI's history

    Provide activities to celebrate Belle Isle’s 50th anniversary in late September 2013. ...

    12/11/2012 - 16:31 - 0 comments

19. Implement help.metrolibrary.org

    Planning Services will develop and unveil a new customer support platform to help address commonly asked questions about our library system and address eMedia questions. ...

    12/12/2012 - 12:23 - 0 comments

20. New Metrolibrary.org Design

    Planning Services will design an updated look for Metrolibrary.org to help increase ease of use and become an irreplaceable resource for the citizens of Oklahoma County. ...

    12/12/2012 - 13:21 - 0 comments

21. Have trained staff to help customers use the resources effectively.

    ...

    12/12/2012 - 13:42 - 0 comments

22. The resources you need to explore topics of personal interest and continue to learn

    All ages realize their library offers topics of personal interest in a variety of ...

    12/12/2012 - 13:49 - 0 comments

23. Author Night

    Partnered with Permabound to host an author reception at the DN library as part of the Encyclomedia conference in downtown OKC. Random House and Penguin provided two authors who spoke to the attendees and signed books. The event was well attended ...

    12/12/2012 - 13:52 - 0 comments

24. Cultural Events to continue

    ...

    12/12/2012 - 13:55 - 0 comments

25. Community Involvement

    Staff members will maintain strategic relationships with local organizations to improve the local awareness of the economic and informational value of the library in the community. ...

    12/12/2012 - 13:55 - 0 comments

26. Preschool computer class

    Offer a Baby & Me computer class to start getting toddlers (and parents) familiar with using a mouse, keyboard, etc. utilizing games and basic instruction ...

    12/12/2012 - 14:58 - 0 comments

27. Library Resource Awareness

    Fliers and other materials will be made available to library customers so that they are aware of library resources. ...

    12/12/2012 - 14:58 - 0 comments

28. Information and Technology Needs

    Plan to continue to offer one on one person classes in computer topics ranging from the software programs offered to using the databases. ...

    12/12/2012 - 15:00 - 0 comments

29. target specific customer needs

    The demographics of this community is changing and creating a greater need to make a deliberate plan to address the needs of these individuals so close to our library facility. ...

    12/12/2012 - 15:58 - 0 comments

30. Ensure a Welcoming Experience - Collection

    • More displays on a variety of topics and including all media ...

    12/12/2012 - 16:00 - 0 comments

31. Promote Electronic Resources

    The Bethany Library will have one or more workshops for library customers which will include information on particular resources available on online resources such as e-Media and the databases accessible on the library ...

    12/12/2012 - 16:01 - 0 comments

32. Ensure a Welcoming Experience - Facilities

    ...

    12/12/2012 - 16:04 - 0 comments

33. Titles provided of interest to community

    Continue to communicate with Selection on titles of interest to our community. ...

    12/12/2012 - 16:10 - 0 comments

34. Arrange public computer area and update furnishings

    ...

    12/12/2012 - 16:24 - 0 comments

35. Access to Civic, Cultural and Community Enrichment

    ...

    12/12/2012 - 16:26 - 0 comments

36. MyMetrolibrary Functionality

    Planning Services staff will survey staff on effectiveness of MyMetrolibrary and solicit feedback for possible functionality changes. ...

    12/13/2012 - 08:48 - 0 comments

37. Using Service Principles

    Staff at the Capitol Hill Library is dedicated to ensuring our visitors feel welcomed from the moment they walk in the door to the moment they leave. ...

    01/30/2013 - 12:57 - 0 comments

38. Staff show hospitality and friendly interaction

    Long time Belle Isle library customer donated $1.4 million to the MLS Endowment because of the friendly and helpful circulation staff. ...

    04/25/2013 - 09:54 - 0 comments

39. Self pickup and self checkout of reserves

    Provided space on the public service floor so customers can pickup their reserves and checkout without waiting in line. ...

    04/25/2013 - 10:00 - 0 comments

40. Inviting physical space

    New carpet installed in the library and in the meeting/program rooms. ...

    04/25/2013 - 10:10 - 0 comments

41. Customer seating

    To make the library a more comfortable place, a budget request for new adult seating will be included in the FY ’12-13 budget. Several of the current chairs have broken and the seven year warranty is long past ...

    06/14/2013 - 11:54 - 0 comments

42. New carpet

    New carpet will be installed and a brighter pattern with vibrant colors will create an inviting space, not only in the general library area, but for children and families to enjoy a welcoming space to read books and enjoy computer games by January ...

    07/12/2013 - 10:31 - 1 comment

43. Shelving inventory reduction

    Shelving that will not be needed for the Almonte Library collection will be removed and the space will be opened up and new furniture will be provided for reading and using wireless access for this community to enjoy by January 2013. ...

    07/12/2013 - 10:34 - 0 comments

44. One Customer Service desk

    As part of the Almonte Library renovations we will combine the circulation and reference service desks to one space, developing a customer service area are for both checkout and informational needs by January 2013. ...

    07/12/2013 - 10:36 - 0 comments

45. Benches outside front entrance of Almonte Library

    The Almonte Library will install two new benches to place on both sides of the front entrance for customers to have a seat while waiting for rides or an inviting and comfortable resting place while waiting for the library to open. ...

    07/12/2013 - 10:49 - 0 comments

46. Almonte Library Marque Sign

    Marketing commissioned a marque sign for the front entrance of the storefront unit of the Almonte Library to easily identify the library unit during daylight hours and after dark. ...

    07/12/2013 - 11:34 - 0 comments

47. Inviting Lounge Chairs for Almonte Library

    The Almonte Library will provide comfortable lounge chairs for customers to enjoy while visiting the library. ...

    07/12/2013 - 12:14 - 0 comments

48. Tablet Chairs for Almonte Library

    The Almonte Library will provide an open area in lower area northeast corner of the library for seven Tablet chairs for customers to have for using wi-fi devices they bring to the library. ...

    07/12/2013 - 12:21 - 0 comments

49. Open Houses

    Northwest staff will increase community awareness of programs and services offered at the Northwest Library through quarterly open houses. ...

    08/07/2013 - 10:23 - 0 comments

50. Personalized Note Cards

    In order to welcome customers and make a more personal connection, “Welcome to MLS and the Northwest Library” note cards will be given to individual customers or families when they receive a new library card. Cards will be signed by the staff ...

    08/07/2013 - 10:35 - 0 comments

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