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Brainfuse Resources are Live!

Submitted by kristine.magers on Fri, 10/18/2019 - 08:53

HelpNow, JobNow, and VetNow are now live to customers!

Tags: 
Databases

Rebuilding Our Customer Service Model

Submitted by jballou on Wed, 10/16/2019 - 13:41

At Staff Day I talked about rebuilding the model for providing customer service.  Each department or division will have the opportunity to identify what this looks like for them, but we are all starting with this very basic customer service approach.  You may even recognize parts of it as coming from previous customer service training and our old Service Principles.  You will probably also recognize much of what you are already doing.  I'm sure you will be hearing more about this at your location, but in case you are curious after hearing about it at Staff Day, the big picture view of it is provided here.

Tags: 
Customer Service, Service Model

New Bethany Library Opening Next Month!

Submitted by victoria.stephens on Wed, 10/16/2019 - 13:40

Bethany Library update!

The new Bethany Library is now set to open on November 16, 2019.

The temporary location will close November 4th to move materials and prepare for the big opening at 10am on November 16th.

Furniture is already being installed! Check out some of the progress in THIS linked photo album. 

[node:field-release-type:field-display] - October 2019

Submitted by kterry on Tue, 10/15/2019 - 16:59

https://www.metrolibrary.org/sites/default/files/2019-10/Paranormal%20Fest.mp4

Tags: 
Paranormal Fest -KFOR, 10/12/19
Release Type: 
Press Release & System News

2019 United Way Campaign

Submitted by victoria.stephens on Fri, 10/11/2019 - 14:23

Give a Shout Out to a 'Friend' at Staff Development Day!

Submitted by heather.zeoli on Tue, 10/08/2019 - 16:57

Stop by the Friends of the Metropolitan Library System's information table during Staff Development Day and sign a 'Shout Out' note of praise, thanks and encouragement to one of the hundreds of volunteers who make the work of the Friends possible. National Friends of Libraries week is October 20 - 26 and your notes will be delivered and displayed to celebrate our Friends and volunteers.

October Individual Library Calendars

Submitted by victoria.stephens on Tue, 10/08/2019 - 08:59

Live Brainfuse Webinar ~~~~ 10/08/19 @ 9am

Submitted by milissa.copeland on Mon, 10/07/2019 - 12:32

Brainfuse Live Webinar 

Our newest database Brainfuse Online Tutoring will be hosting two live webinars to introduce you to this new product for our MLS Customers.  

  • 10/08/19 @ 9am
  • 10/10/19 @ 5pm

Supervisor Approval is required.

Tags: 
Learning and Development, L&D, Webinar, Brainfuse, Database

Sign Up for Summer Reading 2020 Subcommittees

Submitted by admin on Mon, 10/07/2019 - 11:58

Greetings Engagement Staff, 

Thank you so much again for a successful Summer Reading 2019!  As we close the chapter on last summer, we are ready to begin a new chapter with Summer Reading 2020.  To help us accomplish our goal of creating a community of readers and library users, we need your help! 

Tags: 
Summer Reading

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