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1. Personalized Readers' Advisory

   Northwest staff will offer personalized readers’ advisory services to customers upon request. ...

   08/07/2013 - 10:37 - 0 comments

2. Technologically Savvy

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   08/07/2013 - 13:58 - 0 comments

3. Community Outreach

   Northwest staff will increase community awareness of programs and services offered at the Northwest Library through community outreach, posters and other signage, one-on-one customer interactions, and information provided during tours ...

   08/07/2013 - 14:52 - 0 comments

4. Personal Customer Connection

   Northwest staff will routinely offer personal business cards to customers to offer follow-up assistance with research, e-readers, library programs, meeting and study rooms, or recreational reading. ...

   08/07/2013 - 17:12 - 0 comments

5. Projecting a Professional Appearance on Library Grounds

   Project a professional experience while working in all libraries by maintenance staff and couriers wearing clean, easily identifiable uniforms for easy customer recognition. ...

   10/23/2013 - 08:28 - 0 comments

6. 2013 FOCUS! Staff Development Day

   Approximately 400 of our library staff members participated in our annual staff development day entitled "FOCUS!" held on October 14th at the Sheraton Reed Conference Center in Midwest City, OK. Dr. R. Murali Krishna from the James L. ...

   10/29/2013 - 08:34 - 0 comments

7. Study Rooms

   The Downtown Library has 5 study rooms that are used extensively by library customers. Throughout each day customers come to the 2nd floor of the library and request rooms for private study or small group meetings. ...

   10/29/2013 - 08:35 - 0 comments

8. Working with Sensory Sensitive Children Training

   Provided a training session for MLS staff on how to recognize and adapt library services and programs to meet the sensory sensitivities of children and families we serve. Session was conducted by two local experts in the field of child development. ...

   10/29/2013 - 08:36 - 0 comments

9. PlayAway Views Etc.

   The Downtown Library highlighted our new Playaway Views during a recent visit by Positive Tomorrows, a local organization that reaches out to disadvantaged youth. They were impressed with the collection, and many of the items in the collection have ...

   10/29/2013 - 08:37 - 0 comments

10. HealthCare.gov Training

    Staff participated in a webinar session on the new HealthCare.gov website conducted by a trainer from the National Institute of Health South Central Regional Office. HealthCare.gov is the website where the public will go begining October 1, 2013 to ...

    10/29/2013 - 08:38 - 0 comments

11. Managerial and Leadership Staff Training

    The library system continues its membership in the Central Oklahoma Municipal Alliance with Strategic Government Resources. Participation includes free attendance for our employees in monthly training sessions (2 per month) on a variety of ...

    10/29/2013 - 08:38 - 0 comments

12. Customer Appreciation Month

    Libraries throughout the Metropolitan Library System celebrated Customer Appreciation month this year by saying ...

    10/29/2013 - 08:39 - 0 comments

13. Community Involvement

    We are dedicated to being a presence in the community, and show this dedication by our involvement with civic leaders, community activities, and the customers who visit every day. ...

    10/29/2013 - 16:02 - 0 comments

14. New Building

    Staff will help ensure a welcoming experience for future customers while we assist in the planning stages for a new building, and will also be involved in gathering data and compiling wish lists to help in the design of a new space. ...

    10/29/2013 - 16:06 - 0 comments

15. Welcoming Presence at Warr Acres Library through Public Art

    In October of this year, a new public art piece was unveiled at the Warr Acres Library. This piece adds visual appeal to the outdoor landscape of the library. ...

    10/31/2013 - 15:12 - 0 comments

16. Annual Funds Letter Shared on Facebook

    The 2013 Library Endowment Trust letter was sent out to potential donors. The focus was on a the "Children Reading to Dogs" program featuring Joy Lauffenburger and her dog, Goldie. A recipient liked the letter so much they shared it on ...

    10/31/2013 - 15:15 - 0 comments

17. Summer at the Library Sponsorships

    The department has been working to secure financial and in-kind suppor to assist in with the "Summer at the Library" program. Several grants and in-kind incentives for participants have been received. The department is working on building ...

    10/31/2013 - 15:17 - 0 comments

18. Encouraging a Love for Science

    In October, the Village Library offered a four part Science Sleuth Series for Teens. With the help of the Friends of the Village Library, we were able to offer a program every Wednesday evening. Mad Science, the OKC Astronomy Club and the Science ...

    11/05/2013 - 15:16 - 0 comments

19. New Chairs

    New wooden chairs for five reading tables place around the library to invite customers to use as needed. ...

    11/06/2013 - 12:08 - 0 comments

20. Furnish Meeting Rooms with tables and chairs

    Provide new tables and chairs with safety table toters and chair dollies for staff to move furnitures for room set ups with out injury. ...

    11/06/2013 - 12:24 - 0 comments

21. School Contacts II

    To encourage lifelong learning, librarians will continue to promote reading and library use at local schools by adding another middle and two more elementary schools to our school visitation project while revisiting the four elementary schools ...

    11/06/2013 - 13:25 - 0 comments

22. Ensure a Welcoming Experience

    Del City staff will engage in a Customer Education campaign that explains the services offered by the Metropolitan Library System, including the creation of a New Customer Packet that will be given when customers sign up for a library card. ...

    11/07/2013 - 09:35 - 0 comments

23. BI 50th Anniversary

    The library continues to provide a valuable connection with the community by hosting a two hour reception to celebrate it's 50th anniversary on September 30, 2013. Harpist Jill Justice played beautifully throughout the reception while ...

    11/08/2013 - 10:13 - 0 comments

24. Access Video on Demand Available

    MLS added a subscription to AVOD (Access Video on Demand), which allows our customers to watch and use videos for educational purposes (and for fun). The beauty part is that our subscription pays for public performance rights, allwoing the video to ...

    11/08/2013 - 10:32 - 0 comments

25. Mother Goose on the Loose

    This program for young children, developed in Baltimore, has caught on in a big way with MLS customers. It uses a variety of activities to foster speech development, motor skills, and self-confidence. It also builds language skills and promotes ...

    11/08/2013 - 10:40 - 0 comments

26. Home Run: The Art of Mike Wimmer

    Paintings from the ALA Notable Children's Book "Home Run" went on display at NW in March 2013. The book was illustrated by OK artist Mike Wimmer, who is credited on the book's cover as one of its co-creators. Great art ...

    11/08/2013 - 10:54 - 0 comments

27. eBooks 101

    We presented several workshops at which customers with new eBook reading devices could learn how to use the technology to access our digital book collection. One of the first of these sessions was led by Jerod Gerfen at MC. Other workshops of this ...

    11/08/2013 - 11:03 - 0 comments

28. National Library Card Sign-Up Month

    We encouraged everyone through an article in info magazine to make sure their library card was up to date, and even how to get one if they didn't have one already. The article talked about the savings available to card users and quoted several ...

    11/08/2013 - 11:10 - 0 comments

29. Your Own Home Newsstand

    This article in the July info magazine introduced the Zinio database to our customers. We compared access to Zinio to the old time street corner newsstand to let people know how many magazines are available to them for free via Zinio. ...

    11/11/2013 - 10:03 - 0 comments

30. Teen Filmmaking Competition and Festival

    It's hard to believe but 2013 saw the 6th edition of Downtown Library's "I Can't Believe I Shot That" filmmaking contest for teens. Conceived and hosted by Kimberly Edwards, the event attracts kids in grades 6-12 to compete ...

    11/11/2013 - 10:08 - 0 comments

31. Diaper Bag Cinema

    A lot of young parents don't get to enjoy the simple pleasure of going to the movies because their children are too young to remain still and quiet for two hours. Downtown Library came to the rescue with this twice-monthly series of film ...

    11/11/2013 - 10:29 - 0 comments

32. 2nd Annual Crowns Tea

    There is a rich tradition in the African-American community of ladies wearing their fanciest hats (crowns) to church, and Midwest City Library recognized that tradion by inviting customers to a tea (music, drinks, hors d'oeuvres), and the ...

    11/11/2013 - 10:35 - 0 comments

33. Health Information Specialists

    Specialized training for twenty MLS staff members on a variety of health information resources available via the public library. The Level I Non-Health Sciences Specialization is achieved by participating in 4 of 6 classes from the Medical Library ...

    11/18/2013 - 12:02 - 0 comments

34. Prepare: Respect Service & Safety at Work

    Continued training for all staff on how to safely handle disruptive individuals in the workplace. This four-hour interactive training session prepares staff members to identify agitated individual and techniques to de-esculate their behavior. The ...

    11/18/2013 - 12:09 - 0 comments

35. Introduction to Child Development Training

    Staff training on the physical and psychological developments of children. The goal of this training is to help staff members prepare for and conduct children's services and events in our library locations and outreach events as to meet the ...

    11/18/2013 - 12:14 - 0 comments

36. Young Adult Development Training

    Staff training on the physical and psychological developments of young adults. The goal of this training is to help staff members prepare for and conduct young adult services and events in our library locations and outreach events as to meet the ...

    11/18/2013 - 12:16 - 0 comments

37. Oklahoma State of Creativity Participation

    Staff members participated in the 2013 Oklahoma State of Creativity event in Downtown Oklahoma City. The event included dynamic presentations and dialogue with internationally recognized experts in creativity, innovation and entrepreneurship. ...

    11/18/2013 - 12:42 - 0 comments

38. Circulation Fundamental Training

    Continued staff training on the fundamental processes and procedures related to the circulation functions within our library system. ...

    11/18/2013 - 12:44 - 0 comments

39. Materials and Reserve Fundamentals Training

    Continued staff training on the fundamental processes and procedures related to materials and the reserve functions within our library system. ...

    11/18/2013 - 12:46 - 0 comments

40. Emotional Intelligence Training

    Staff training aimed at assisting individuals in establishing a greater awareness of personal and interpersonal emotional strengths and weaknesses for the purpose of developming more effective leadership skills and enhancing their ability to ...

    11/18/2013 - 13:22 - 0 comments

41. Reference USA Database Training & Updates

    Staff training conducted by a Reference USA trainer on the updates and features of the subscription databases purchased from Reference USA. This training is geared at helping staff members assist our customers in utilizing these databases for their ...

    11/18/2013 - 13:28 - 0 comments

42. Security Services

    We work to create safe and welcoming places and choosing the right security officer requires a balance of customer service and safety. ...

    11/19/2013 - 08:01 - 0 comments

43. Downloads & Streaming Page

    Web Services created a general landing page to incorporate the most important digital resources for our customers. This landing page is now one of the most visited webpages on Metrolibrary.org. The downloads page breaks down the services from ...

    11/26/2013 - 21:17 - 0 comments

44. Rules of Conduct Violation Module

    Web Services created an online Rules of Conduct violation module to help streamline the Rules of Conduct form and provide a centralized database for all ROC violations. ...

    11/26/2013 - 21:20 - 0 comments

45. Share Your Story Initiative

    DVS, MAC, and PLA have worked to create a warehouse of customer stories of how the library has changed their lives and why libraries are valuable to our community. ...

    11/26/2013 - 21:24 - 0 comments

46. Library Value Calculator

    Created for our customers and as a website highlight to help our customers see the value their library plays in their life. Customers can enter in the number of items or times they use a particular service, material or program and the calculator ...

    11/26/2013 - 21:29 - 0 comments

47. Connect with the Community

    In November, DVS met with several community leaders to discuss the Summer at the Library program and the Literary Voices dinner. These were productive partnership building meetings that resulted in new relationships and sponsorships for the Library ...

    12/02/2013 - 10:54 - 0 comments

48. Find, Evaluate & Use Information

    By building relationships across library systems, MLS is able to evaluate tactics that peer libraries are using and evaluate whether they would be a good fit for MLS. In November, Diane attended the Pioneer Library System's new library opening ...

    12/02/2013 - 11:00 - 0 comments

49. Connect to the Community

    United for Libraries is a national group that works on behalf of all libraries "to support citizens who govern, promote, advocate, and fundraise for all types of libraries." MLS's DVS department is involved with this endeavor by ...

    12/02/2013 - 11:03 - 0 comments

50. Satisfy Curiosity

    In November, Joy Lauffenberger, a volunteer with the "Reading to Dogs" program attended the Library Endowment Trust meeting and spoke about her experience with autism and why the library was a place of comfort for her. ...

    12/02/2013 - 11:05 - 0 comments

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