Access Services Minutes - September 15, 2020

Welcome: Tricia called the meeting to order. She reviewed the ground rules, Zoom meeting expectations, and introduced the guests.

Issuing New Library Cards in CIS (Tim): Tim shared the process CIS uses to issue library cards to customers if they are unable to access the internet or if the online form is not working.

EPS Summer Reading Feedback (Emily, Kristin): Several branches shared positive feedback about sign-ups and the simplified prize process.

Wins: Share a win with your group on something positive with Grab-n-Go. (Breakout Room): Each attendee was given the opportunity to share a victory during a small group breakout session.

July Meeting Summary, MoA Email 8/26 (Tricia): The group reviewed the agenda topics and action items from the July 21^st AM meeting and briefly discussed the access updates and reminders from the August 26^th MoA email.

July Circulation Forum Minutes (Tricia): Reviewed the topics of the July 22^nd Circ Forum meeting.  Minutes are available on the intranet under Access Services / Circ Forum Archive.  Next Circulation Forum meeting is November.

Shelving Training Documents (Tricia): Updated documents are available on the AM SharePoint. These updates include clarification on team shelving and independent shelving, a self-assessment for trainees, and a tracking template.

Spanish Notices (Tricia):  CARL.X can send notifications in English or Spanish. If customers prefer to receive notifications in Spanish, staff can select this preference in the patron registration.

Reporting RFID Issues (Geraldine): RFID errors should be corrected at the library that identified the problem.  Send an email detailing the issue to Collection Processing Manager, Galen Boydstun.

Update Access NoteBook Reminder (Kimberly): Locations that have not completed their branch specific information need to do so before the November meeting.

Action item: Access Managers will review and make changes to their branch specific documents and update the header to include the last date changes were made at their location.

Virtual Access Workshop Structure (Tricia):  Tricia shared the structure of the workshops, participant expectations, and timelines for completion. An AM or LM will complete the knowledge check with local participants to provide hands on training that the virtual classroom does not allow. The checklist is to be emailed to [email protected] and [email protected], then the staff member will be marked awarded in EduBrite.

PD Discussion (Tricia): Attendees were given the opportunity to ask questions about the Annual review process and share what they have learned from previous experience.

Missing Pieces Process Proposal (Tricia): A workgroup was created to evaluate and update this process. Tricia shared the proposed changes. The decision was made to table any changes to the current process until the November meeting.

System Updates (Risa): Updates were provided about new building construction. Additional details are available on the intranet.  Risa reviewed ongoing TLC tickets and shared some features that will be included in the next upgrade.

Review of Action Items (Tricia):  Review of the action items listed above in the agenda topics.     

Next Meeting: November 17, 2020 via Zoom / Next Notetaker: Bethany