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  1. What became of the OrangeBoy survey results that were done a few months ago?

    We do have the results and will make them available soon. ...

    02/22/2017 - 13:30 - 0 comments

  2. What can a person do to be a strong candidate for the new promotional positions?

    Read the job descriptions when they are ready. Then review and update your resume. ...

    02/22/2017 - 13:30 - 0 comments

  3. Will the supervisors/managers work the desk?

    Their focus will be on managing the people and facilities. Their work on the desk will primarily be in a backup capacity. ...

    02/22/2017 - 13:30 - 0 comments

  4. We currently call on our regions for relief staff to cover staff meetings or unexpected shortfalls. How will relief staff work in the new system?

    The libraries will continue to assist one another as you described. There is no plan to change this approach. ...

    02/22/2017 - 13:31 - 0 comments

  5. When will we have a System org chart showing the alignment?

    If you are asking when an org chart with names will be provided, we will be working on that throughout the process, but the final version will be available after at the completion of the Alignment. ...

    02/22/2017 - 13:31 - 0 comments

  6. How often will the Planning Team meet?

    Every week or two. ...

    02/22/2017 - 13:31 - 0 comments

  7. How will the progression of the steps be communicated?

    The Project Team will be posted on the Intranet as will the schedule. ...

    02/22/2017 - 13:31 - 0 comments

  8. There are a lot of things to figure out for this alignment. How is the Project Team going to manage to come up with answers ? Will they be deciding everything, or are they going to form sub-teams to tackle some of the problems?

    Members of the Alignment Project Committee will be responsible for the Alignment's successful completion. Specific questions and details may be delegated to specific divisions, departments, work groups, or other functional teams to determine ...

    02/22/2017 - 13:31 - 0 comments

  9. Why aren’t all the regions being represented in the project committee?

    Committee representation has nothing to geography. They were chosen based on their: interest in serving; positive mindset and attitude; great communication skills; willingness to express ideas/concerns in productive ways; clear understanding of ...

    02/22/2017 - 13:31 - 0 comments

  10. Will we get regular updates on what the Project Team discussed at their meetings?

    Yes, there will be regular updates on the Alignment intranet page. ...

    02/22/2017 - 13:31 - 0 comments

  11. Why is a transfer to another location, if an employee wants to move, not part of this alignment?

    It is outside the scope of the Alignment in order to reduce unnecessary complexity. The Alignment is not about allowing staff to change venues based solely on their desire to work at another location. All staffing changes will be based on the ...

    02/22/2017 - 13:31 - 0 comments

  12. Will we post new positions internally first?

    Some may be posted internally first, while others may not. It will be done on a case-by-case basis. ...

    02/22/2017 - 13:31 - 0 comments

  13. What was the reasoning with the regions? It seems like the regions are kinda lopsided in the East Region

    The grouping of libraries into the new eastern and western regions was based primarily on geographic proximity as well as the overall staffing numbers. The new Downtown or central region was carved out to adjust the role of the Ronald J. Norick ...

    02/22/2017 - 13:31 - 0 comments

  14. In looking at the positions, some Public Computer Specialists do not see how they fit.

    Public Computer Specialist will map to Engagement Specialist I positions, and will be involved in one-on-one and group technology-related training -- in addition to other duties. ...

    02/22/2017 - 13:31 - 0 comments

  15. What job duty differences are there between the Librarian I and the Engagement Specialist?

    The job descriptions are in the process of being written and will be shared with staff when a working draft is ready. ...

    02/22/2017 - 13:31 - 0 comments

  16. Will all the supervisors be regularly working as "manager in charge", or will that mostly fall to the Access Services Managers? If so, how will their schedules work?

    The management team will work together to have a supervisor on duty. ...

    02/22/2017 - 13:32 - 0 comments

  17. Will the people who are Aides right now still get to work flexible schedules? (i.e. something other than 20 or 40 hours per week)

    Yes, a review of the variable employee category is not within the specific scope of the Alignment Project. ...

    02/22/2017 - 13:32 - 0 comments

  18. The medium model has two Access Services Manager I positions while the small library model has only one Access Services Manager I and the large library model has only one Access Services Manager II. What is the thinking behind the difference?

    The difference is number of FTE supervised. In the model, the medium-sized library has two Access Services Manager Is, both of whom manage a smaller number of FTE than an Access Services Manager II. The ASM II could potentially manage twice as ...

    02/22/2017 - 13:35 - 0 comments

  19. What is the reasoning with the staffing samples? Most of the large libraries have way more than the sample has in terms of staffing.

    The purpose is to illustrate the staffing model of Engagement and Access tracks as they basically apply to libraries rather then focusing on the specifics of a library in particular. ...

    02/22/2017 - 13:35 - 0 comments

  20. Will there be Librarians in both the Alignment track and the Engagement track? My understanding was that the lateral move for Librarians was into Engagement.

    At this point the professional track for MLS-degreed librarians is in Engagement. That said, we may have MLS-degreed librarians who are more interested in the Access/Library manager track. The goal is for staff to really consider where they feel ...

    02/22/2017 - 13:35 - 0 comments

  21. Will there be positions open in the call center?

    We are currently in the process of defining the staff model for the Call Center and the Virtual Library. ...

    02/22/2017 - 13:35 - 0 comments

  22. Would the staffing change? For example, the amount of both Library Aides and Circulation Clerks.

    During the Alignment Project, staffing levels may change slightly, but we hope to keep levels at or near the current level. In general, staffing levels at libraries are set by reviewing the expected service needs and matching the number of staff ...

    02/22/2017 - 13:35 - 0 comments

  23. Do we not have a timeline yet because we don't know how long it will take to get these people and positions in place?

    We are currently developing a full list of the tasks and activities necessary for the Alignment Project. Once the Project Committee has the full list, the schedule will be released to all staff. ...

    02/22/2017 - 13:35 - 0 comments

  24. To clarify, this is going to happen top down correct? The Chief Learning Experiences Officer will be hired first, then build that department, then down to the Library Manager level, etc. Do I understand this correctly?

    With the exception of current staff who are mapped to positions within the Learning Experiences division, all positions in that division will be filled after the Chief Learning Experiences Officer has been appointed. In the Public Services ...

    02/22/2017 - 13:35 - 0 comments

  25. What about the libraries that have no Library Manager now?

    We are recruiting for managers at Ralph Ellison and Del City. In addition, we are presenting the same information and asking the staff the same questions as everyone else. Where do you see yourself? ...

    02/22/2017 - 13:35 - 0 comments

  26. What are the first steps for the Planning team?

    To understand their charge, the scope and establish a timeline. ...

    02/22/2017 - 13:35 - 0 comments

  27. What steps might slow the process down?

    As we begin to address the vacancies and as folks decide where they see themselves we will learn more about the vacancies. Hiring is a difficult process to estimate. ...

    02/22/2017 - 13:35 - 0 comments

  28. What things have to be completed before people move?

    These are details we are currently working on. ...

    02/22/2017 - 13:35 - 0 comments

  29. Are we currently doing anything system-wide to formally get member feedback related to their library experiences and to see what they would like to see more or less of at their local library?

    We will be using the Net Promoter Score, which is a standardized score that provides us with feedback on how likely a member is to recommend us. For those who are not likely to recommend us we will contact them to better understand what negatively ...

    02/22/2017 - 13:36 - 0 comments

  30. Collection maintenance informs my reference skills and I consider it essential to remaining a well-prepared librarian. Yet I also love outreach and programming. Will I still be able to do my current job duties after the alignment?

    Collection maintenance will move to the Access Services area of responsibility, and will not fall under the Engagement jobs.  You can still utilize and integrate the collection in your other duties, but maintenance of the collection will be someone ...

    02/22/2017 - 13:36 - 0 comments

  31. Collection Management-Who will be responsible for collection management. It looks like collection management falls under access services. Will the engagement staff no longer have any collection management responsibilities?

    Highlight:  New The responsibility for weeding, using Collection HQ and other tools, will be a responsibility of the Access staff. As we will be looking at the collection as one collection housed across the county, it is also likely ...

    02/22/2017 - 13:37 - 0 comments

  32. Since we will be in the middle of an appraisal year and performance management transition, will we have to time to grow in our position before our next appraisal?

    Highlight:  New Yes. We will put together a plan to ensure that this occurs. ...

    02/22/2017 - 13:37 - 0 comments

  33. Will engagement staff be scheduled on the desks at all? If not, how is it going to work with locations that have multiple desks?

    Highlight:  New We are still working on the job description and other details like this. However, It is likely that engagement staff will continue to perform what we currently call desk duties. ...

    02/22/2017 - 13:37 - 0 comments

  34. If a staff member requests a voluntary demotion (for example, an Associate Librarian to an Access Specialist II) will their pay remain the same?

    Highlight:  New If a staff member requests a voluntary demotion as a part of this alignment, we will need to follow our SH 110 - Salary Administration policy ( http://my.metrolibrary.info/drupal/policy_procedures/sh/sh-110-salary-ad. ...

    02/22/2017 - 13:37 - 0 comments

  35. Is the Class & Comp going to be reviewed with the current service model or the new one?

    Highlight:  New The new service and staffing model will be used for the Class and Comp review. ...

    02/22/2017 - 13:37 - 0 comments

  36. When will the DN and CL models be done?

    Highlight:  New We are working on the models for the Community Libraries and the Downtown Library. The Alignment Committee will be putting together "work groups" to help it identify the unique aspects of both libraries. ...

    02/22/2017 - 13:37 - 0 comments

  37. How will this affect our desk schedule?

    Highlight:  New The Alignment Committee will define the staffing model for each library, but the exact desk schedules will be the responsibility of the management team at each library. ...

    02/22/2017 - 13:37 - 0 comments

  38. Will engagement staff still work one-on-one with customers?

    Highlight:  New Yes they will. ...

    02/22/2017 - 13:37 - 0 comments

  39. Will an engagement supervisor need to do programs and interreach?

    Highlight:  New Yes they will. ...

    02/22/2017 - 13:37 - 0 comments

  40. Are we focusing on the alignment before we start the initiatives, or working on them simultaneously?

    Highlight:  New The Alignment is needed before the initiatives begin. ...

    02/22/2017 - 13:37 - 0 comments

  41. What is the rationale for moving collections and displays under the access (No MLIS required) versus engagement track (MLIS required)?

    Highlight:  New The rationale is pretty straightforward: In order to put the Library in the best position to achieve its strategic plan, we need to do some things differently. This includes tasking our librarians (MLIS holding) and ...

    02/22/2017 - 13:37 - 0 comments

  42. How will non-MLIS degree holding staff be trained to ensure that they are able to professionally manage collections and displays at their respective locations?

    Highlight:  New The plan will be to provide any and all necessary training for the Access Services staff and the Engagement Service staff when they take on their new duties. ...

    02/22/2017 - 13:37 - 0 comments

  43. Will there be a Librarian position on the Access side?

    Highlight:  New No, there will not be a Librarian class on the Access track. ...

    02/22/2017 - 13:37 - 0 comments

  44. Will meeting room calls/reservations be taken at the Call Center? How will members get in touch with libraries when necessary?

    Highlight:  New Yes, the Call Center will be able to assist customers with a meeting room request. If a caller needs to speak with a specific person, the Call Center will be able to transfer calls. ...

    02/22/2017 - 13:37 - 0 comments

  45. How will we execute all of these changes without negatively impacting the experiences of our members?

    Highlight:  New While there may be hiccups in service from time-to-time, there shouldn't be major interruptions that negatively impact our members. For example, we won't be moving staff from one position to another without ...

    02/22/2017 - 13:37 - 0 comments

  46. If Librarians are out in the community, who's manning the desk?

    Highlight:  New Librarians will be available for in-house customer service as well. ...

    02/22/2017 - 13:37 - 0 comments

  47. Can I move up (now) in the company?

    Highlight:  New The Alignment is expected to create a few (5-10) openings across the organization, and when they appear, you can apply for those that match your eligibility and interests. ...

    02/22/2017 - 13:37 - 0 comments

  48. Do the career paths mean we will favor internal candidates above external ones?

    Highlight:  New While we would always prefer to hire an internal candidate, we are committed to hiring the best candidate for any open position. ...

    02/22/2017 - 13:37 - 0 comments

  49. In order to better utilize our current staff members' expertise, how do you plan on finding out what our individual expertise is?

    Highlight:  New We will ask staff to describe their strengths and how they see themselves best fitting in the Aligned organization. The specific process has not been finalized, but when it is, we will communicate it to all staff. ...

    02/22/2017 - 13:37 - 0 comments

  50. What range of questions will the Call Center handle? Will they do research? Answer reference questions? Answer circulation questions?

    Highlight:  New While they may be able to do all of the things you mentioned, we have not yet determined the full list of responsibilities of the Call Center. The Alignment Committee will be working with a functional work group to ...

    02/22/2017 - 13:37 - 0 comments

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