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Recent Internal Press Releases

Communication Cabinet Minutes - March 3, 2021

Attendees: Megan Autaubo, Morgan Day, Kellie Delaney, Pallas Johnson, Paula Joseph-Johnson, Mark Schuster, Tim Spindle, Kim Terry 
Communication Cabinet Guests: No guests 

New Topics 
Grab & Go Communications Plan Review 

March EduMinutes- Core Value - People First

EduMinutes are short video vignettes focusing on specific topics for personal and professional growth. This month focuses on the Core Value People First!

Attention Target Shoppers! Library Endowment Trust - featured nonprofit

Are you a Target shopper? Join Target Circle Rewards and you can vote between now and the end of March to help direct where Target gives in our community. This quarter, the Library Endowment Trust is honored to have been chosen as a selected Oklahoma nonprofit for Target Circle. When Target Circle members vote for the Library Endowment Trust, the Trust will receive a gift that will help us grow our endomwent and support our Metropolitan Library System for years to come.

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There's still time to enroll in the Spring Access Workshops!

In case you missed it, Access Workshops 1, 2, and 3 are still available for enrollment in EduBrite with Supervisor approval!

Don't forget, Access Basics is required to take before the Access Workshop series. You must complete Access Workshop 1 before you can take Access Workshop 2 or 3, and must take Access Workshop 2 before you can take Access Workshop 3. 

2021 Customer Service Empathy Research Report

Empathy Research - Unlike traditional marketing research, empathic research is not concerned with facts about people (such as their weight or the amount of food they eat), but more about their motivations and thoughts. 

This report includes:  

  • results from the leadership team meeting – Six Thinking Hats (March 2020) 
  • results from five virtual Customer Service Forums held for all XChange Members – Six Thinking Hats (February 2021) 
  • overview results from the Training Sustainability Survey (January 2021) 

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