2021 Customer Service Empathy Research Report
Submitted by milissa.copeland on Thu, 03/04/2021 - 16:13
Empathy Research - Unlike traditional marketing research, empathic research is not concerned with facts about people (such as their weight or the amount of food they eat), but more about their motivations and thoughts.
This report includes:
- results from the leadership team meeting – Six Thinking Hats (March 2020)
- results from five virtual Customer Service Forums held for all XChange Members – Six Thinking Hats (February 2021)
- overview results from the Training Sustainability Survey (January 2021)
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