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Updates Coming to Libby

Submitted by kristine.magers on Wed, 03/31/2021 - 09:17

Libby is getting an upgrade soon with design changes and new features, including smart tagging, wishlist and tag syncing, search improvements, and notifications for the next issue of a magazine.

To see a preview of these updates, check out this twitter thread that shows screenshots of what's to come.

Tags: 
OverDrive: Libby, eResources, OverDrive

Update to Missing Pieces Process

Submitted by tricia.andrews on Fri, 03/26/2021 - 10:30

We have a high number of missing items sent to Collection Services Department (CSD) that are never reunited. Customers aren’t returning the missing piece. CSD averages a 28% reunited rate with an average of 38 items sent to them weekly. After three months on the CSD shelf, a manual fine for the replacement cost is added to the customer’s account.

Attachments: 
Missing Material Letter Proposal V2 2021-03.pdf
Tags: 
Access Services; Access Services Manager; CARL.X, Missing Pieces

Access NewspaperArchive Update

Submitted by kristine.magers on Fri, 03/26/2021 - 09:09

Access NewspaperArchive just had an interface update! 

Updates include:

Tags: 
eResources, Databases, Genealogy, Newspapers

Register for Ryan Dowd's April 8th Webinar - Prejudice: Responding to Prejudicial Comments from Customers

Submitted by candace.robertson on Tue, 03/23/2021 - 11:48

Ryan Dowd Webinar ~ Prejudice: Responding to Prejudicial Comments from Customers 90(m)

Date: Thursday, April 8th, 2021

Time: 1pm CST

Tags: 
Ryan Dowd, Professional Development, L&D, Learning & Development, Training, Webinar

Trailers Now on Kanopy

Submitted by kristine.magers on Mon, 03/22/2021 - 15:09

Trailers are now available on some titles in Kanopy.

Before a customer uses up one of their play credits starting a video they may not know much about, they can look for the Trailer button ​to watch a preview without having to leave the Kanopy site.

Tags: 
eResources, Kanopy

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