Submitted by tricia.andrews on Tue, 10/22/2024 - 09:20
Welcome: Tricia called the meeting to order.
Reminder (Galen Boydstun, CSD): When we receive items on the pest card, it should be processed at the returned branch. Do not send it on to the branch with the hold slip. Ensure staff place withdrawn material in the Friends bin, not the ergo trolley with other material.
Submitted by tricia.andrews on Fri, 03/26/2021 - 10:30
We have a high number of missing items sent to Collection Services Department (CSD) that are never reunited. Customers aren’t returning the missing piece. CSD averages a 28% reunited rate with an average of 38 items sent to them weekly. After three months on the CSD shelf, a manual fine for the replacement cost is added to the customer’s account.
