Training Overview
Each of you will be asked to complete this self-paced Summer Reading Program training by completing various scenario activities. The scenarios are designed to provide you with an overview of the program along with the step by step procedures our customers, and you as staff members, will need to complete to sign up, track reading, claim incentives, and earn entries into the various drawings this summer. The goal is to have you become a Summer Reading Superhero! The more each of us knows about how the program operates and the step-by-step processes the smoother the program is likely to run.
Before you begin, take a moment and visit the definitions page and familiarize yourself with the terminology we are using in our program. It is important that we all use the same language when referring to the program and its various components.
As you learn about the different aspects of the program think about them from both the staff and customer perspectives. Take the time to sign up your family and friends in the various categories so you gain a good understanding of how it all works. Treat each scenario as a realistic situation and enter the requested/required information as if the program was actually live. It's all play, so don't be concerned about it 'messing up the program' as all the data you enter will be purged on May 1st to make way for the 'real' customer pre-registrations that will begin on May 15th.
To gauge your understanding of the program, there will be a short assessment each staff member will complete to receive training credit. The assessment will be assigned as 'required training' in the Metro U LMS. There is a limit to the number of times you can take the assessment to receive a passing score, so please take the time to fully explore all the areas in this training to help you be well prepared before attempting the assessment.
If you have any questions or need assistance, please feel free to contact Planning Services at extension 3822.
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Comments
I'm pretty sure that the answer to this question will come in Weeks 3 and 4 training, however I'm going to ask it now, in case I forget later. How does the fine waivers work under the group sign up?
All group members receive incentives for their age range. Please view: http://my.metrolibrary.info/drupal/summer_reading/incentives for more information.
I noticed on one registration in week 1's scenario I could not go further if I didn't post a review. Then when discussing it with other staff, they found the same thing happened. What if a customer doesn't want to do a review? Didn't seem to give me that option.
also, could review be added to comments - like comments/review? if it's is a little confusing for staff just know it's bound to be for our customers.
Debbie, I'm a little confused on what's happening. So, I'd like to take a step back and explain the system. Right now we have five Summer Reading programs. Logging and Reviewing are two separate actions on the site. Something to keep in mind is not every log is the same and not all programs can add reviews. Here is a breakdown of the program, if they can log or review, and the requirements of those items:
Items marked with an asterisk (*) are required.
Since you're adding a review, the review field is required for completion. The Reviews section isn't just to list the titles you've read, but to actually add content to the site for other customers in the same age range. If customers would like to just document their titles they can use the "Comment" field on the Log entry.
If this is not what you're experiencing and it is something completely different, could you please send this information to [email protected]. Include a screenshot, the steps you followed to get to the screen, and which program you're in.
After we have that, we should be able to best help.
After entering my minutes, I decided to use the email option and have the log sent to me. After hitting email, and receiving a reply, I noticed that there was not an option to go back to the main page. When I used the back arrow on my browser it I received an error message.
Shanelle,
You experienced a timeout on the customer site. We are working with our vendor to resolve this issue. Hopefully soon we'll have good news to report!
I was not paying attention to how to log the minutes in Summer Reader. I put 30 minutes in the box to test it out. I then realized it was in 20 minute increments. Then I tried to go back and edit it and I was not able to. Is there a way to fix this? Surely the customers will also get confused like I did.
Thank you -Tricia
Hello Tricia,
We've edited the permissions for customers to "edit" their log. They will not be able to delete any log entries but they can now edit them. See if this is what you were expecting.
Yes, that was exactly what the problem was. Thank you for fixing it. :)
I too found it confusing when entering the number. Maybe if the word twenty is spelled out? Instead of showing 2 20, it would say 2 twenty minutes sessions?
Thanks for your suggestion Shanelle. I do not think we will update it at this time. If you look at the Staff/Administrative/Backend, you'll see some of the benefits for labeling it 20 instead of twenty.
My family was several monsters from Sesame Street and my group was The Avengers!
Mine, of course, are all X-Files-related. Scully and Mulder and William. Couldn't resist the opportunity to geek out!
As I register extra accounts for practice, I'm seeing that customers will be able to register multiple accounts under the same e-mail address. Will this be an issue when it comes to claiming prizes / entering for the grand prize drawing? Just thought I'd point it out... for the record, if a customer has multiple accounts under the same e-mail, this is also an issue for the password reset process.
Many may wonder why email is not required and why it is not a "unique" entry. The biggest reason goes back to the service funnel we discussed in our SR preview. Not every library customer will have the access or the knowledge to maintain an active email address. To ensure customers are able to participate, we offer the email field as a non-required option. Those customers who have an email can use the email address on the account to get emails on their account information and some customers may opt-in to receive emails of additional content throughout the summer. There are also several other benefits to families who want to use one email address, especially those with young children. The software currently does not allow for a unique entry on email, meaning many accounts can list the same email address. Our vendor, Evanced, only allows the username to be a unique field. So while it is not something that would usually happen on other web services, for our customer base it should be fine and it meets our needs.
Eligibility for drawing gifts are for customers with an active MLS library card and who have completed goal 1 and goal 2. The email address is not one of the factors from which drawing gifts will be decided. It is simply a communication method. Luckily we can customize some of the information that is sent via email to customers when Outreach completes the random drawings. In this email, we should be able to specify which customer receives the drawing gift. So if a family of 5 uses the same email address, we should be able to customize the email to list the customer name and the SR program (Early Childhood, Children, Teen, Adult, or Group). We haven't customized these emails yet (we are still gathering our data set from our staff members) to build the random drawing list but that will come soon. You may even receive a test email that you were selected for a prize. This should hopefully help in the confusion for family members who use the same email.
Below is a sample email received when a customer uses the same email address and completes the Forgot Your Login Info inquiry. As you'll see, the email lists the account information for all programs this email address uses.
Spoticus Brawner,
Your login information as follows:
User Name: spoticus
Password: read
The link to your program is http://metrolibrarysr.evanced.info/homepage.asp?ProgramID=8
Thank You
Spoticus Brawner,
Your login information as follows:
User Name: spoticusbrawner
Password: read4lifeyo
The link to your program is http://metrolibrarysr.evanced.info/homepage.asp?ProgramID=8
While this isn't ideal, it does consolidate the information into one email. Because they are not getting a reset password but the login information it should solve any of the tricky problems associated with maintain several accounts. They would not need to reset their password every time they submit this request, it simply emails them what they have already entered. We understand there can be some security risks especially if someone enters the wrong email address and another customer receives their login information. The great thing is, any of our staff or volunteers should be able to update the customer's password and email address if they believe there is a security concern. We believe our biggest issue associated with email addresses will be customers not listing their information correctly the first time. We see this all the time. Customers will add their email address wrong or misspelled. We will be monitoring the system email for bounce backs to help ensure this doesn't effect too many customers. We should be able to get reports on which email addresses are the biggest offenders and we can possibly communicate with staff/volunteers to help them gather the correct email addresses for customers at their location.
Let us know if you have additional questions or concerns!
Hi Stacy and Andrew!
Mission accomplished. Just so you know... Animal, from The Muppets, signed up his band as a group. :)
Amber Clark
Hi, Stacy and Andrew!
Do we know yet if there will be an app or "mobile-friendly" version of the Summer Reader website? Just curious; a lot of our customers use mobile devices on the go and at home.
Thanks!
-Meaghan @ED
ADDRESSED IN 2014
Hi Meaghan!
Yes, Summer Reader has a mobile interface for customers using our Summer Reading website via smart phone or tablet. The system will automatically detect the mobile device and redirect the customer to the mobile-friendly version of the page.
For those of you who want to test this out, you may access the website by plugging http://metrolibrarysr.evanced.info/ into your mobile browser.