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CONNECT Minutes for September 2012

Submitted by tgoggins on Tue, 09/18/2012 - 08:16

Changes in CONNECT planning committee: Buddy Johnson (DN) will be the new chair of this committee starting in December, rotating in for Angela Thornton. Barbara Beasley is also rotating off of the committee to be replaced by Julie Ballou (NW). Kim Edwards (DN) has also been rotated off of the committee.

Trying to find the customers you aren’t serving can be a difficult task. Angela shared some tools available through MLS such as Demographics Now and the Telephone Survey.

Tags: 
Telephone Survey, Customer Service

Manager of Library Operations Meeting Minutes for September 2008

Submitted by tgoggins on Wed, 09/17/2008 - 00:00

Randy and Cheryll, SO, attended a trade show at Crossroads Mall. Randy attends annually and expressed his excitement of meeting and educating people about services offered at the library.

Denyvetta received a Metro Newspaper article from Melissa highlighting a handwriting analysis program held at DC. Phil forwarded a note from a CH customer who donated books to the library to show his appreciation to staff for assisting with information regarding sign language.

Tags: 
Telephone Survey, Library Operations, Strategic Plan FY 07-12, Library Updates
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