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Manager of Library Operations Meeting Minutes for October 2007

Submitted by tgoggins on Wed, 10/24/2007 - 00:00

Denyvetta introduced Mike James of Enterprise Rent-A-Car Company and invited everyone to introduce themselves to Mike.

Mike James stated he was proud to have the opportunity to speak with MLS managers. He gave a brief history of Enterprise Rent-A-Car Company and indicated they started a customer service scoring program about eight years ago.

Enterprise hired an outside company out of St. Louis, MO., to randomly contact customers and inquire how satisfied they were with the service received from Enterprise, what the company can do to better serve the customer and if the customer prefers a followup call from a representative of the company.

Mike shared that Enterprise has what they call a top box mentality, meaning the only thing that counts is for customers to be completely satisfied. Enterprise has a service quality index of 97% in customer service.

Tags: 
Human Resources, School, Library Cards, Library Updates, Book Bags

Manager of Library Operations Meeting Minutes for July 2006

Submitted by tgoggins on Tue, 07/11/2006 - 00:00

Denyvetta gave kudos to IT for their hard work in creating and implementing the new system and asked managers for feedback.

Staff at several libraries appreciated the email from IT providing an update on the new sign-up system and problems that have been fixed.

Kay stated that she has received only two complaints about the new sign-up system.
Kay stated that statistics are being collected on wait time, databases used, length of use, etc. to decide on future improvements. The longest wait time has been around 2 hours.

Tags: 
Book Bags, Computer Sign Up, Minors, Library Cards

Manager of Library Operations Meeting Minutes for January 2006

Submitted by tgoggins on Wed, 01/18/2006 - 00:00

Bundling Reserve Items:
Email from Phil Tolbert at CH Library regarding bundling reserves on possibility of more training in bundling due to some system reserves being poorly bundled. Barbara showed examples of how bundled books have been bundled. It was asked if books are to be bundled by fours, as well as if there is a need for a refresher course in bundling. Books should be bundled with books and DVD’s with DVD’s etc.

Kay asked if there is an agreement to send emails regarding wrong bundling. Managers will communicate and be receptive. Tim suggested putting up postings and illustrations in the libraries regarding bundling. Denyvetta will follow up on Tim’s suggestion. System reserve processing involves many people. Kay stated that it may seem like a small thing to you but can make a huge difference in someone else’s job, like the delivery driver.

Refreshments at meetings:
The managers enjoy and appreciate the thought of refreshments and would like to continue. LaVetta feels refreshments bring good communication. Denyvetta asked about setting a limit on reimbursements. There use to be a general limit of $30.00. Kay suggested there may need to be guidelines set on refreshments. All agreed on a $50.00 limit on refreshments.

Tags: 
Reading Program, Book Bags, Computer Use, Safety, System Reserves
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